Ivan Lojen

Ivan Lojen Email and Phone Number

Operations Manager at Flaster @ Flaster
Ivan Lojen's Location
Croatia, Croatia
About Ivan Lojen

I finished Master's degree (Management) on Faculty of Economics and Business in Zagreb. I am a strongly motivated team player with highly developed organisational and analytical skills. Almost 2 years I worked at Uber as a Partner Support Representative, I have been on W&T program two times and now I am working at Bolt as Operation Specialist.

Ivan Lojen's Current Company Details
Flaster

Flaster

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Operations Manager at Flaster
Ivan Lojen Work Experience Details
  • Flaster
    Operations Manager
    Flaster Oct 2024 - Present
    Zagreb, Croatia
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  • Bolt
    Senior Operations Specialist
    Bolt Sep 2022 - Oct 2024
    Zagreb, Croatia
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  • Bolt
    Operations Specialist
    Bolt Aug 2021 - Sep 2022
    Zagreb, Croatia
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  • Bolt
    Customer Support Team Lead
    Bolt Oct 2019 - Aug 2021
    Zagreb
    - Team performance:1. CSAT - ATI analysis, Agent variance, Comparison across in-house/Suppliers2. Productivity - Agent variance, Utilisation3. Escalation support to minimise FRT and maximise CSAT - Identify patterns, root causes and fix to reduce escalation rate- Team development- Delegating tasks- Analysing and implementing hiring needs- Collaborating with various teams- Working with OS partner (Creating relationship, helping with onboarding and creating processes) - Creating and holding onboarding presentations for new Team Leads- Working on reducing CS costs in Croatia without negative effect on quality
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  • Bolt
    Customer Support Specialist
    Bolt Feb 2019 - Oct 2019
    Zagreb
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  • Uber
    Support Representative
    Uber Sep 2016 - Jun 2018
    - Providing technical and logistical support to partner-drivers- Onboarding new partner-drivers about becoming a business owners, explaining to them Croatian tax and work laws- Key Account Management for 2 biggest fleet owners on Croatian market - successfully increased Fleet KPIs- Holding presentations for new and potential partners-drivers- Road trips to Croatian coast to increase number of active partner-drivers
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Ivan Lojen Education Details

  • Faculty Of Economics And Business Zagreb
    Faculty Of Economics And Business Zagreb
    Management
  • Faculty Of Economics And Business Zagreb
    Faculty Of Economics And Business Zagreb
    Bachelor'S Degree
  • Gimnazija Lucijana Vranjanina
    Gimnazija Lucijana Vranjanina

Frequently Asked Questions about Ivan Lojen

What company does Ivan Lojen work for?

Ivan Lojen works for Flaster

What is Ivan Lojen's role at the current company?

Ivan Lojen's current role is Operations Manager at Flaster.

What schools did Ivan Lojen attend?

Ivan Lojen attended Faculty Of Economics And Business Zagreb, Faculty Of Economics And Business Zagreb, Gimnazija Lucijana Vranjanina.

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