Ivan Lora Email & Phone Number

Santo Domingo, Do

Santo Domingo, Dominican Republic

Provide Skilled Technical Leadership to the Company’s 24x7 Network Operations Center (NOC). The NOC Americas is responsible for full-scope system/network availability and proactive issue resolution for the Company’s platform sites around the world.This position will be integral to the remote real-time monitoring (Proactive and Reactive) & management of global client infrastructure while providing timely responses within designated SLA times to service affecting faults and performance issues.The NOC Manager works closely with the CIS Support Team to diagnose & characterize issues that require their interaction with the customer and to take responsibility for the use of NOC tools to aid Tech Support troubleshooting and technical escalations.

Distrito Nacional, Dominican Republic

Provide Skilled Technical Leadership to the Company’s 7 X 24 Network Operations Center (NOC). The NOC is responsible for full scope system/network availability and pro-active issue resolution for the Company’s platform sites around the world.This position will be integral to the remote monitoring & management of global client infrastructure while providing timely response within designated SLA times to service affecting faults and performance issues.The NOC Manager works closely with the Company’s Support Team to diagnose & characterize issues that require their interaction with the customer and to take responsibility for the use of NOC tools to aid Tech Support troubleshooting and technical escalations.

Dominican Republic

Technical Support of Mobile Engagement Management Systems based on technologies such as SMS, Mobile Push Notifications and Mobile Payments/Billing platforms (primarily UK, Ireland and The Netherlands Markets).Responsibilities:- Gateway Management. Operation and Maintenance. (SMPP/ UCP / RCS)- Mobile Payment Application Support (Direct Carrier Billing and Premium SMS)- 24/7 Application monitoring and client support- Change Management. Change approvals, overview and Execution- Incident Management. Incident leadership, escalation and notification. Post incident tasks post mortem and RCAs- Level 1/2 customer ticket triage and resolution

United States

Technical Support of Mobile Engagement Management Systems based on technologies such as SMS, Mobile Push Notifications and Mobile Payments/Billing platforms (primarily UK, Ireland and The Netherlands Markets).Responsibilities:- Gateway Management. Operation and Maintenance. (SMPP/ UCP / RCS)- Mobile Payment Application Support (Direct Carrier Billing and Premium SMS)- 24/7 Application monitoring and client support- Change Management. Change approvals, overview and Execution- Incident Management. Incident leadership, escalation and notification. Post incident tasks post mortem and RCAs- Level 1/2 customer ticket triage and resolution

Orange Dominicana,República Dominicana

Main duties under my responsibilities:-Technical Project Leader during projects deployments of New VAS Platforms, specifically: -Gemalto Device Manager Center(DMC) -Gemalto Advanced over the air(AOTA)-Gemalto Quality of experience (QoE)-Design and Conduct Periodical Health Check on VAS solutions. Conduct corrective/preventive actions if issues are raised.-Lead and Collaborate on scheduled Changes, impacting System/Hardware supporting commercial Services offered to B2C or B2B Clients.-Analyse and conduct improvement on Platforms, in terms of Hardware Dimensioning and Software Patches, based on vendors specifications.-On call Support 24/7 normalizing incidents that could impact services and features delivered by the solutions under VAS domain, based on SLA.

Orange Domincana. República Dominicana

Main duties under my responsibilities:-Technical Project Leader during projects deployments of New OSS Platforms, specifically: -HP TEMIP 6.3-Astellia 2G/3G/4G-HP Network Node Manager (NNMi)-Altice Lab Alarm Manager-Huawei U2000 [EMS/NMS]-Alcatel Optical Management System (OMS) [EMS/NMS]-Provide direct support to NOC team integrating Alarm Management of critical NMS/EMS to NOC Umbrella, using SNMP protocol.-Design and Conduct Periodical Health Checks on OSS solutions. Furthermore, conduct corrective/preventive actions if issues are raised.-Lead and Collaborate on scheduled Changes, impacting System/Hardware, supporting commercial Services offered to B2C or B2B Clients.-Analyse and conduct improvement on Platforms, in terms of Hardware Dimensioning and Software Patches, based on vendors specifications.-On call Support 24/7 normalizing incidents that could impact services and features delivered by the solutions under OSS domain, based on SLA.

Master'S Degree, Project Management, Project Manager - Concentration - Technology

Bussiness

Activities and Societies: E-Learning

Bachelor'S Degree, Computer Systems Networking And Telecommunications, Telematic Engineer

Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician, Digital Electronic Technologist

Education record