- Manage delivery of regional IT infrastructure services with a disperse team of 20 associates and 90 contractors spread across 15 countries- Lead regional IT infrastructure projects including regional deployment of central IT services - Manage adoption of IT services and run education campaigns across the region- Design IT solutions for the local markets- Partner with external service providers for successful delivery of IT services- Manage regional IT budgets

In this role I'm leading End User Services team in the European region responsible for Desktop, Mobility, Messaging, Unified Communications and Collaboration platform services. Also I have global responsibility for Skype for Business Unified Communication Service at Mars.Main responsibilities:- Team Management of 12 direct line & functional reports located in Europe, Asia Pacific and Americas region- Budget management- Development of team strategy and alignment with key stakeholders- Global Service owner for Skype for Business UC - Service strategy development- Project Management- Global Standards- Vendor management

Primary service owner role for Unified Communications, Email and Mobile Productivity services globally, developing service strategy and service offering working with Business Stakeholders, Operations, and Development teams to manage the demand and solutions portfolio development and deployment.Main responsibilities • Strategy Development • Financial Management • Reporting and Analysis • Business opportunity Development • Technology road mapping • Service Level Management • Service Engineering • Vendor Management • Communication and Change leadership

This was a temporary assignment in UK based development team to help create Unified Communications service Vision and Development roadmap. In this role I have significantly contributed to the evolution of Video Conferencing Service at Mars and deployment of brand new Lync Unified Communications service. This role was a combination of Technical Design, Vendor Management and Project Management that helped me to progress with my future career at Mars.Main responsibilities • Develop Video Conferencing Service Vision/Roadmap for 5 years • Create global Video standards • Contribute to Lync/Skype for Business Unified communications Service Vision • Lead Lync Unified Communications Voice and Video pilot with a team of Executive Managers at Mars • Manage projectsAchievements • Lync/Skype for Business Online to Polycom Video Conferencing integration • RFP/Global UC headset Standards for Mars • Network readiness assessment for Lync Unified communications • Lync/Skype for Business Voice and Video service deployment • Skype for Business client rollout • Developed and implemented Polycom Video Conferencing reporting tool and process

n this role I was globally responsible for managed LAN/WLAN service at Mars. This was quite a challenging role due to the fact that we had to learn managing external Vendor from scratch nevertheless this was a very useful experience for me in a totally new Functional area. During this period of time I have successfully implemented global request management process across organization and significantly contributed in to the improvement of LAN/WLAN services. Main responsibilities • Lead global LAN/WLAN Service Delivery • Continuous service improvement • Vendor management • Contribution to service development roadmapAchievements • Was leading service transition to external Vendor • Developed and implemented global request management process • Helped to establish strong relations with the Vendor and ensure that service is being delivered within SLA's

As a Global Tech Lead I'm responsible for the Tier 3 Global Video and Audio Conferencing support team. I’m leading all Tier 3 support activities within this area – Work Order Management, Change Management, Problem Management, Capacity management, Vendor management, Service Management and Continuous Service Improvement. As a senior Video and Audio conferencing expert I’m responsible for Service Roadmap definition and Architecture design. I have experience working with the global Vendors and definition of Support Processes and Procedures.

I have started as a regional Tier 3 support specialist in a global Video and Audio Conferencing Service Support team. In this role I was supporting Polycom central infrastructure solutions and Video Conferencing Endpoints in the European region and participated in major service improvement projects as a technical resource. I was supporting VC service end-to-end from VC unit to the MCU and gained huge experience supporting major VIP video conferences with complex custom configurations. As a major achievement I have successfully implemented VoIP trunks between Avaya PBX and Polycom MGC to provide significant cost savings for Audio Conferencing users.

In this role I was helping to Develop Software solutions for VoIP operators and Economy Mobile Roaming (Travel SIM cards). I was developing a project documentation, researching market for technical solutions and customer proposals. I was negotiating with Foreign partners and helping to certify Telecom equipment in Russia.