• Develop a trusting relationship with the Accounts by acquiring a thorough understanding of the industry and client needs, challenges and requirements.• Run the day-to-day of the accounts ensuring client needs are met, communication is clear and expectations are managed. •Work cross-departmentally and fostering a collaborative environment to collectively solve problems.• Manage Accounts budgets and resourcing to ensure the client is getting the right level of service and spending.• Identify opportunities for growth for Exerp within the accounts and make sure clients are advised and educated on industry trends, and best practices and recommend relevant features to help them achieve continued results to meet their business goals.• Responsible for running any client projects by continually monitoring project progress making detailed scheduled reports on measurable items, such as milestones and deliverables.• Responsible for new business proposals, sharing insights on the common challenges customers contend with and explaining how the company’s suite of products has delivered success for clients.

• Maintaining high performance levels of the delivery process• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand• Delivery planning and prioritization based on the product roadmap and vision• Requirements Gathering & Analysis• Defining KPIs and delivery metrics• Delivered projects on schedule, on budget, and aligned with business goals

• Identifies, develops, performs or/and directs the implementation of business goals and strategy• Plan, directs coordinates and control the daily and project operations of the company/department individually and through the subordinates• Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable• Empowers team collaboration• Shows the proactive approach towards taking the possible and ‘impossible’ opportunities which are in accordance to the company goals and strategy• Ensures that all the products and services always exceed customer expectations• Enforces constant gaining, sharing and using new knowledge individually and within the team while performing duties, embracing continuous improvement• Participate in building company’s organizational culture, values and reputation in its markets and with all staff, customers, suppliers, partners and regulatory/official bodies

• Project documentation and requirements elections (User stories)• Collaboration and support Dev Team members. Identify and report areas for improvement• Holding Scrum Ceremonies, resolve conflicts and remove obstacles

• Coordinate resources to effectively ensure successful execution of the project plan, SLA and delivery project quality• Support the performance of defining project scope and requirements (i.e., business analysis)• Act as liaisons between users and developers to define software requirements and write detailed functional specifications• Work with internal staff to develop and plan projects and project work orders• Develop and maintain project documentation such as project plans, Gantt charts, punch lists, configuration guides• Maintain internal company project tracking system for each assigned project• Assure the quality of software being shipped the client, through code reviews with developers and other methodical software quality assurance processes• Coordinate set-up of testing environment and develop and execute test plans• Assist the users in acceptance testing, developing procedures, and updating documentation• Perform or coordinate the performance of internal processes relating to product configuration for applicable projects• Act as expert resource for Customer Service, Tech Support and other departments in all functional and content areas associated with a project

• Preparing product decisions for approval by the Board of Directors• Organizing events related to products promotions• Developing marketing strategies for better promotion of products• Digital marketing• Pre-sales• Internal Trainer, Guiding, coaching, and organizing• Looking for project improvement, ensuring quality execution and customer satisfaction• Keep accurate records - backlogs of the development process changes and results• B2B and B2C sales• Worked closely with various stakeholders (developers, analysts and other QA team members)• Used in-house tracking tool to analyse, report and track application defects and enhancement change request• Project Lead and liaise between business and External IT consultants and make sure bank's resources comply with the standards of the Agile software development life-cycle

• Card and Loan Management• Delivering consistent and professional service with focus on customer needs• Preparing proposals for clients and companies• Research on markets, clients and companies• Developing concepts for new businesses through sale solutions designed to meet client needs• Managing and cross selling to a portfolio of existing clients and targeting new ones• Prepare sales presentations providing a comprehensive solution for clients

• Reviewing and approving loans within defined limits• Meeting with applicants to obtain information for loan applications and to answer questions about the process• Analyzing applicants' financial status, credit, and property evaluations to determine feasibility of granting loans• Explaining to customers different types of loans and credit options that are available, as well as the terms of those services• Staying abreast of new types of loans and other financial services and products in order to better meet customers' needs• Handling customer complaints and take appropriate action to resolve them

• Handling large amount of money on daily basis and should be able to work with accuracy• Closing and opening bank accounts• Handling withdrawal and deposit processes of customers• Handling loan and card payments• Convince and explain the customers about products and services of the Bank

•Selling Pension contracts to individuals•Explaining features, advantages and disadvantages to promote sale of insurance plans•Interview prospective clients to obtain data about their financial resources and needs and conclude contracts•Call individuals to deliver and explain the pension contract, to analyze insurance program