Ivan Malenkov Email & Phone Number

Copenhagen, DK

København, Capital Region, Denmark

• Develop a trusting relationship with the Accounts by acquiring a thorough understanding of the industry and client needs, challenges and requirements.
• Run the day-to-day of the accounts ensuring client needs are met, communication is clear and expectations are managed.
• Work cross-departmentally and fostering a collaborative environment to collectively solve problems.
• Manage Accounts budgets and resourcing to ensure the client is getting the right level of service and spending.
• Identify opportunities for growth for Exerp within the accounts and make sure clients are advised and educated on industry trends, and best practices and recommend relevant features to help them achieve continued.
• Responsible for running any client projects by continually monitoring project progress making detailed scheduled reports on measurable items, such as milestones and deliverables.

• Maintaining high performance levels of the delivery process
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Delivery planning and prioritization based on the product roadmap and vision
• Requirements Gathering & Analysis
• Defining KPIs and delivery metrics
• Delivered projects on schedule, on budget, and aligned with business goals

• Identifies, develops, performs or/and directs the implementation of business goals and strategy
• Plan, directs coordinates and control the daily and project operations of the company/department individually and through the subordinates
• Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable
• Empowers team collaboration
• Shows the proactive approach towards taking the possible and ‘impossible’ opportunities which are in accordance to the company goals and strategy
• Ensures that all the products and services always exceed customer expectations

• Project documentation and requirements elections (User stories)
• Collaboration and support Dev Team members. Identify and report areas for improvement
• Holding Scrum Ceremonies, resolve conflicts and remove obstacles

• Coordinate resources to effectively ensure successful execution of the project plan, SLA and delivery project quality
• Support the performance of defining project scope and requirements (i.e., business analysis)
• Act as liaisons between users and developers to define software requirements and write detailed functional specifications
• Work with internal staff to develop and plan projects and project work orders
• Develop and maintain project documentation such as project plans, Gantt charts, punch lists, configuration guides
• Maintain internal company project tracking system for each assigned project

• Preparing product decisions for approval by the Board of Directors
• Organizing events related to products promotions
• Developing marketing strategies for better promotion of products
• Digital marketing
• Pre-sales
• Internal Trainer, Guiding, coaching, and organizing

• Card and Loan Management
• Delivering consistent and professional service with focus on customer needs
• Preparing proposals for clients and companies
• Research on markets, clients and companies
• Developing concepts for new businesses through sale solutions designed to meet client needs
• Managing and cross selling to a portfolio of existing clients and targeting new ones

Vodnjanska br. 1 Skopje

• Reviewing and approving loans within defined limits
• Meeting with applicants to obtain information for loan applications and to answer questions about the process
• Analyzing applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
• Explaining to customers different types of loans and credit options that are available, as well as the terms of those services
• Staying abreast of new types of loans and other financial services and products in order to better meet customers' needs
• Handling customer complaints and take appropriate action to resolve them

• Handling large amount of money on daily basis and should be able to work with accuracy
• Closing and opening bank accounts
• Handling withdrawal and deposit processes of customers
• Handling loan and card payments
• Convince and explain the customers about products and services of the Bank

Bul. Ilinden no.1, 1000 Skopje

• Selling Pension contracts to individuals
• Explaining features, advantages and disadvantages to promote sale of insurance plans
• Interview prospective clients to obtain data about their financial resources and needs and conclude contracts
• Call individuals to deliver and explain the pension contract, to analyze insurance program

Master Of Science (M.Sc.), 8.67

ABSTRACT The modern concept of sale and sale management within the banking operations, as a discipline, is considered as innovation as.

The Seminar On Logistics&Supply Chain Management For Developing Countries, Logistics&Supply Chain Management

Activities and Societies: From 13-27th May 2011 Beijing, ChinaChina international Trading Exchange Center Sponsored by the Chinese.

Bachelor Of Economics, Marketing

Faculty of Economics

“The Training Programme For Overseas Chinese Teachers From Mid-Asia And East-European Countries”, Chinese Language,Grammer,Economy

Activities and Societies: From 18.07-14.08 Harbin,Beijing,Kunming,Dali, ChinaSponsored by the Ministry of Commerce, China

Degree In Chinese Language, Scholarship For Studying Chinese Language

Sponsored by Chinese Government

"Advanced Level Certificate In English", Center For Applied Linguistics And Language Studies

Activities and Societies: Successfully passed the Examination for the Advanced Level Certificate in English as a Foreign LanguageJanuary.