Hire, Train, and Onboard frontline sales representatives and managersAudit merchandising and prepare front and back of store for daily operationsImplement, audit and oversee inventory processes and proceduresCreate and implement internal marketing and external advertising initiativesImplement and audit cash handling and deposit proceduresInitiate analysis of Strengths, Weaknesses, Opportunities and Threats (SWOT Analysis) before and after assignmentsServe as Metro by T-Mobile Metro MasterAttended 4-5 hour monthly “train-the-trainer” events led by Metro by T-MobileWorked with Market Development Mangers to coordinate the delivery of a one-hour training session to assigned doorsCreate and implement local training and dealer topicsSubmit attendance data and capture feedback from training sessionsCreate, implement and audit training courses for staffReported directly to Senior Operations Manager, COO and CEO/President daily

Further TalkTime and Metro by T-Mobile brands within the community by networking, prospecting and deploying grass-roots marketing effortsWork alongside company leadership to develop business strategies, implement policies and procedures, report on results and support shifting organizational prioritiesManage team performance and hold team leads accountable for meeting or exceeding company goalsConduct Interviews, recruit and participate in staffing processes throughout the market, including actively participating in the training and onboarding of new hires and ensuring a positive team integration experienceCreate, review and approve schedules, vacation request’s and time clock changesRecognize, reward and reinforce effective team behaviors and achievements Complete Skill Drills and role plays to enhance employee selling skills and tacticsInspect stores for maintenance issues, cleanliness, inventory accuracy, audit cash boxes and current promotional materialMonitor daily sales reports, Create and audit Pace Sheets and complete Coaching Action Plans, One-On-One’s, Quarterly Performance Reviews and Realignment Action PlansHold weekly meetings with CEO/President, COO and other Department Heads to plan and execute company changes and Hold bi-weekly meetings with staff to plan and execute company changes, train and role play different selling stylesHold quarterly Team Building outingsDevelop, monitor and report on key performance metrics such as Sales analytics and team performance indicators, customer data. Loss prevention and Inventory Information, Labor and expense reports, Human Capital Management reports.

Maintain quality personal sales the model the TalkTime sales processMentor and Coach sales consultants in proper sales proceduresEnsure retail location meets or exceeds operational goalsUphold quality of sales, customer service and value offering to customersIdentify challenges and opportunities and take appropriate action to resolve themMaintain store cleanliness, appearance, inventory and suppliesAssist Area Manager in all functions associated with managing the retail locationAssist Area Manager in recruiting, scheduling and other HR related activitiesBack-up the Area Manager as a point of reference for the entire marketResponsible to direct the overall operation activity within a single store retail location, working with the Area Manager to achieve operational results.

Provide increase support to the Store Manager and Area Manager to better manage a successful retail locationDirect the overall operation activities within a single store retail location, working with the Store Manager and Area Manager to achieve operational resultsSell products and services to guests and aim to achieve personal and store goals to increase Year over Year resultsMaintain quality personal sales the model the TalkTime sales processEnsure retail location meets or exceeds operation goalsUphold quality of sales, customer service and value offering to customersIdentify challenges and opportunities and take appropriate action to resolve themMaintain Store Cleanliness, appearance, inventory and suppliesAssist Store Manager in all functions associated with managing the retail location

Responsible for taking orders and serving food and beverages to guestsEnsure that all guests are satisfied with their mealsBegan position as a Server and during the slow season converted to Dishwasher. Rose the ranks of the back of the house becoming one of the head chefsCoordinated and help catering events at different venues for various occasionsAssisted Owner with Menu and Special ChangesWorked as a Bartender, Beer and Wine onlyAssisted General Manager with Scheduling, Recruiting and training all employeesAssisted with P&L reports and inventory ordersWorked both in the front and back of the house. Was considered a Jack-of-all trades