Ivan Mihajlovic Email & Phone Number

Belgrade, Serbia

Support specialist at V-solutions group Belgrade included individual and team work in a pure Windows environment. Providing software and hardware support for an over 25 Medical centers “Konzilium”, in Serbia. My main duties were: constant communication with employees in "Konzilium", providing solutions and solving the problems that they have had in accepted time, software or hardware. Constant communication and collaboration with other agents in solving the problems, exchanging experiences and knowledge with other agents. Reporting any new problem, to level II colleagues, in order to solve them as soon as possible. Training and offering help to every new incomer to our company. Technologies Used: Win 7, win 8, Win 10, CTI- computer telephony integration, ACD – automatic call distributor, Universal queuing, Call recording systems, CRM – Call center servicing application, CMS – Campaign management system, Administration console, Smartphones.

Serbia

NCR Division BelgradeHelp Desk Manager Level IIHelp Desk Manager Level II at NCR Division Belgrade included individual and team work in a pure Windows environment. Providing software support for an over 1600 McDonald's restaurants in Canada. My main duty's were: constant communication with level one agents providing solutions and solving the problems that couldn't be solved in accepted time, constant communication, collaboration in solving the problems, exchanging experiences and knowledge with other level II agents world wide. Training and education regarding every new McDonald's software and reporting any problem that exists or any new one, to level II colleagues and level III (McDonald's), in order to solve them as soon as possible. Training and offering help to every new incomer to our company.

Serbia

IT Technician at Pinnbet Gambling Style D.O.O. included individual and team work in a pure Windows environment with about 400 workstations.Installation of computers, and their necessary software, installation of printers, scanners and all necessary hardware as well as the physical installation , networking or replacement of equipment with the necessary training of staff at the counter in the whole of Serbia . Providing telephone (or as a last option and physical presence) support to all employees in relation to the problems of the entire hardware and software.

Help Desk AdministratorUniversal Bank A.D. BelgradeHelp Desk Administrator at Universal Bank A.D. Belgrade included individual and team work in a pure Windows environment with about 600 workstations .Installation of computers, and their necessary software, installation of printers, scanners and all necessary hardware as well as the physical installation , networking or replacement of equipment with the necessary training of staff at the counter in the whole of Serbia . Providing telephone (or as a last option and physical presence) support to all employees at the bank in relation to the problems of the entire hardware and software.Installation , training (conducted in the field as well as the occasional reinstall and updates) , telephone support for all banks e -banking software customers, as well as constant contact with users and developers of e -banking software in order to improve and facilitate the use of the same .Installation of Point of Sale devices, networking and connectivity, training (conducted in the field as well as the occasional reinstall and updates), telephone support for Point of Sale software and hardware for all banks customers. As well as periodic maintenance and servicing of banks ATM machines.Member of the team responsible for the administration acts Domain Controller or Active directory such as adding and organization of Users and User Groups, together with their permissions and access rights to banks electronic resources and data. Monitoring DNS and DHCP servers and daily backup of the database.

Serbia

Sales of women's and men's accessories.