Ivan Miljanovich Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, Carolina Del Norte, Estados Unidos

-Provided technical support to Spanish and English speaking users, educators, partners and sales staff in a timely manner.-Translated documentation, articles, websites, applications, notes and technical literature into Spanish.-Created and corrected technical articles, both for internal and customer consumption. -Revised, corrected and edited already translated material to ensure its quality-Provided guidance to other associates.- Troubleshot issues and errors within our platform and application.

San Francisco, California, Estados Unidos

-Managed a team of associates supporting countries with the following languages: Spanish, Portuguese, Turkish and Czech.-Provided training and ongoing support to all associates on my team.-Facilitated staff focused one-on-ones and quarterly conversations.-Communicated data driven performance expectations.-Evaluated and provided feedback to staff based on performance outcomes and personal strengths and challenges.-Remained in constant communication with other departments.-Educated India based user ops associates on the cultural context of elements related to Spanish speaking countries including complicated nuances that were vital to ensuring high quality and accurate data.-Acted as hiring manager for new hires within my team.-Maintained all responsibilities of an international user operations associate.

San Francisco, California, Estados Unidos

-Provided technical support to Spanish and English speaking users, business owners, partners and sales staff in a timely manner.-Through Salesforce, provided support to advertising businesses in Europe regarding billing and best practices.-Identified spammy patterns and activity, taking appropriate action when necessary.-Translated documentation, articles, websites, applications, notes, legal documents and technical literature into Spanish (Mexican Spanish and Castilian).-Regularly provided guidance to other international associates.-Ensured data quality and provided feedback to India based user ops associates.

San Francisco, California, Estados Unidos

-Provided technical support to English speaking users and business owners in a timely manner.-Identified and reported spammy patterns and activity.-Translated documentation and articles into Spanish.-Regularly provided guidance to other associates.

San Francisco, California, Estados Unidos

-Evaluated and processed data belonging to business listings.-Researched information and improved database.-Ensured accuracy to optimize user experience.

Oakland, California, Estados Unidos

Lima, Perú

Author -Wrote high school and elementary school books covering a variety of topics.-Wrote thematic dossiers.-Corrected style and grammar. Editor: Social sciences book. Fifth year of high school -Determined thematic organization of high school senior textbook.-Elaborated thematic pages in concordance to Ministry of Education’s themes suggestion. -Created evaluations for educational texts.-Performed scientific, orthographic and grammatical correction of educational texts.-Contributed to decisions regarding graphic layouts for various projects.

Lima, Perú

-Participated in government and World Bank research projects.-Spoke with community leaders to develop project support.-Evaluated local government expenses.-Established dialogue with local authorities.-Gathered and evaluated data.-Wrote evaluation reports.

Lima, Perú

-Advised prospective students about the university, the admissions, and various career opportunities.-Wrote reports detailing the number of people registering for each major.

Professional Degree Geographical Engineering, Geographical Engineering

Ba In Geographical Engineering, Geographical Engineering