• Sales Point Technician• Installation of personal computers, software and peripheral equipment• Assembling and configuring basic network components and associated services• Setting up and maintaining basic network operations, including assembly of network hardware• Customer Relations and Problem Solving• In-person requests for assistance from user experiencing problems with hardware, software and networking

• Consulting on deploying various size IT and Surveillance networks to small business • Implementing new deployment seamlessly with on premise IT equipment• Advising on best practices for securing digital data, through computer network security• Educating workers to use new technology and new methods for security

• Installation of personal computers, software and peripheral equipment • Assembling and configuring basic network components and associated services• Ensure all PC’s have software installed and valid Licenses• Setting up and maintaining basic network operations, including assembly of network hardware• Analyzing and evaluating infrastructure and making adjustments and recommendations to make information system more efficient• Answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail and in-person request for assistance from employees experiencing problems with hardware, software and networking and other computer related technology.• Provide employees with network technical support• Perform scheduled maintenance as required

• Responsible for overseeing and supervising a company's activities and employees, keep workers aligned with the goals of the company and oversee operations in all departments• Help reach goals and objectives related to sales, productivity, profitability and market penetration, making monthly and yearly reports• Analyze data and make crucial business decisions, ensure that company is on track to meet financial goals• Managing client sales point system, marketing, service and repair point• Establishing and managing Help Desk, solve escalations and problem tickets when needed• Experience with accounting and bookkeeping

• Answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail and in-person request for assistance from users and clients experiencing problems with hardware, software and networking and other computer related technology.• Interview user to collect information about problems and leading user through diagnostic procedures to determine source of error• Handling problem recognition, research, isolation, resolution and following-up for routine user problems through the established Help Desk procedure• Preparing standard statistical reports, such as help desk incident reports• Analyzing and evaluating incident reports and making recommendations to reduce help line incident rate