•Understand customer needs and requirements•Route qualified opportunities to the appropriate sales executives for further development and closure•Close sales and achieve quarterly quotas•Research accounts, identify key players and generate interest•Maintain and expand your database of prospects within your assigned territory•Team with channel partners to build pipeline and close deals•Perform effective online demos to prospects

• Liaised between clients and internal groups such as sales, sales engineering, project managers, installation and finance to ensure client satisfaction.• Gathered/Reviewed legal contracts before the actual shipping process.• Trained all new hires and create process and procedure documentation.• Analyzed regular status reports for clients and team members with the use of business objects.• Initiated a plan to migrate the current manual processing system to an electronic-based method.• Obtained information required to process the order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).• Submitted quote requests for management approvals, and consult with product teams, trainers, and systems support to identify service-impacting issues.• Managed and resolved external & internal queries relating to quote/order status, client account information.

• Build expert, dynamic knowledge of the company’s products and services• Conduct research with available resources to satisfy customer inquiries• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

• Handle a large volume of inbound and outbound calls in a timely manner• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary• Identify customer needs, research issues, resolve complaints, and provide solutions• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team• Recommend improvements for systems and processes to boost organizational efficiency