Ivan Moura

Ivan Moura Email and Phone Number

Customer Experience Team Leader | Mercado Livre @ Mercado Livre
florianópolis, santa catarina, brazil
Ivan Moura's Location
Carapicuíba, São Paulo, Brazil, Brazil
About Ivan Moura

Ivan Moura is a Customer Experience Team Leader | Mercado Livre at Mercado Livre.

Ivan Moura's Current Company Details
Mercado Livre

Mercado Livre

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Customer Experience Team Leader | Mercado Livre
florianópolis, santa catarina, brazil
Website:
mercadolivre.com
Employees:
4421
Ivan Moura Work Experience Details
  • Mercado Livre
    Customer Experience Team Leader
    Mercado Livre Jan 2022 - Present
    Osasco, São Paulo, Brazil
    View
  • Mercado Livre
    Customer Experience Sênior
    Mercado Livre Feb 2017 - Mar 2022
    Osasco
    - Atendimento receptivo e simultâneo, através de e-mail, para clientes da plataforma do site.- Análise de indicadores (NPS, produtividade e recontato- Treinamento para outras áreas de CX em período de Black Friday- Participação no programa Expert Trainer II (Treinamento e criação das questões de certificação dos novos colaboradores)- Participação no programa Expert Trainer III (Treinamento para novos colaboradores)- Análise e acompanhamento das métricas, desenvolvimento de plano de ação para melhoria da performance do setor.-Focal de processos, sugestões de melhoria e auxílio aos novos colaboradores.
    View
  • Mercado Livre
    Customer Experience Pleno
    Mercado Livre Jun 2015 - Jan 2017
    Osasco
    - Atendimento receptivo e simultâneo, através de e-mail, para clientes da plataforma do site.- Foco nos segmentos de compradores e vendedores na resolução de conflitos.- Análise de perfil dos clientes compradores e vendedores- Análise de indicadores (NPS, produtividade e recontato- Treinamento para outras áreas de CX em período de Black Friday
    View
  • Mercado Livre
    Costumer Experience
    Mercado Livre Nov 2013 - Jun 2015
    Osasco
    - Atendimento personalizado através de interações pela plataforma.- Mediação entre comprador e vendedor para resolução de conflitos
    View

Ivan Moura Education Details

Frequently Asked Questions about Ivan Moura

What company does Ivan Moura work for?

Ivan Moura works for Mercado Livre

What is Ivan Moura's role at the current company?

Ivan Moura's current role is Customer Experience Team Leader | Mercado Livre.

What schools did Ivan Moura attend?

Ivan Moura attended Anhanguera Educacional.

Who are Ivan Moura's colleagues?

Ivan Moura's colleagues are Talita Nóbrega, Larissa Allgayer, Karen Oliveira, Jader Cerqueira, Ramon Farias, João Paulo Schiavon, Jhonathann Virtuoso.

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