★ Promotion of Hurst Scientific products and services to the Scientific market in New South Wales. ★ Serve as the main point of contact to New South Wales customers in all matters related to client concerns and needs★ Build and strengthen client relationships to achieve long-term partnerships★ Post sales support to ensure customer's needs have been met

★ Implementation of new customers, transitioning from the sales team to the customer service team★ Ensuring that issues and enquiries are answered, and fulfillment delays are kept to a minimum★ Monitoring of customer accounts at various warehouse locations, both domestic and international★ Management of large company accounts, ensuring data, orders and inventory movement are monitored★ Regular meetings with customers to discuss concerns, recommendations, and improvements to the… Show more ★ Implementation of new customers, transitioning from the sales team to the customer service team★ Ensuring that issues and enquiries are answered, and fulfillment delays are kept to a minimum★ Monitoring of customer accounts at various warehouse locations, both domestic and international★ Management of large company accounts, ensuring data, orders and inventory movement are monitored★ Regular meetings with customers to discuss concerns, recommendations, and improvements to the workflow★ Regular meetings with the relevant internal stakeholders to ensure customer expectations are met and exceeded where possible★ Utilising internal company software and WMS to track and monitor customer enquiries★ Involved in the development of strategies to improve customer service, such as Hubspot implementation to improve workflow★Involved in customer claims for issues that arise, such as shipping damages or losses Show less

★ Key leader and mentor for administration and warehouse personnel.★ Design and implement key strategic transformational initiatives designed to grow and scale the business.★ Own key operational and change management project tasks during company merger in October 2020.★ Administration of software systems to streamline and automate data load import for stock and instruments.★ Led the ISO9001 quality management project resulting in achieving the certification.★ Led the… Show more ★ Key leader and mentor for administration and warehouse personnel.★ Design and implement key strategic transformational initiatives designed to grow and scale the business.★ Own key operational and change management project tasks during company merger in October 2020.★ Administration of software systems to streamline and automate data load import for stock and instruments.★ Led the ISO9001 quality management project resulting in achieving the certification.★ Led the implementation and monitoring of cross location inventory systems, including interstate and overseas.★ Manage sales inventory and forecasting analysis against required service level agreements. ★ Manage logistics and inventory levels of medical implants and instruments locally and internationally.★ Facilitate and chair planning meetings with executive leadership to review inventory logistics and software workflow configuration to ensure alignment with critical business processes.★ Establish strategic relationships with partners, customers and hospital personnel. ★ Registration of medical devices (spinal implant) and instrumentation with TGA.★ Preparation and submission of documentation for ISO 13485 certification.★ Develop inventory configuration modelling systems to forecast and analyse stock trends with positive commercial impact.★ Establish new operations in New Zealand ,Melbourne and Brisbane including product and instrument registration.★ Medical device SME, working closely with sales to generate profit. ★ Oversee and govern product development and release activities. Show less

★ Managed and performed complex forensic analysis for criminal casework (biological and trace).★ Provided expertise and scientific advice in the area of Forensic sciences to the NSW Police.★ Ownership of all new staff onboarding activities, including mentoring. ★ Implementation of the the DNA analysis robots, to improve workflow quality and velocity of results.★ Program and management of various key strategic initiatives, such as external laboratory proficiency programs, NATA… Show more ★ Managed and performed complex forensic analysis for criminal casework (biological and trace).★ Provided expertise and scientific advice in the area of Forensic sciences to the NSW Police.★ Ownership of all new staff onboarding activities, including mentoring. ★ Implementation of the the DNA analysis robots, to improve workflow quality and velocity of results.★ Program and management of various key strategic initiatives, such as external laboratory proficiency programs, NATA accreditation and management of the robotic resources.★ Project delivery and governance, ensuring critical path milestone adherence. ★ Selected member of the Cold Case Justice Project involving examining high profile, unsolved homicide and sexual assault cases. ★ Evidence examination and DNA evidence recovery from highly age challenged and degraded exhibits which required specialised technical analysis.★ Presented findings to Police investigation panels and testifying in court.★ Identify areas of business improvement and implement positive change management within the DNA functional area.★ Training of DNA section and other staff regarding the implementation and use of new technology.★ Performed research in the area of Forensic Sciences and/or Crime Scene analysis for NSW Police. Show less

★ Analysed water samples for Environmental pathogens using Microscopic and Molecular Techniques.★ Routine analysis of Drinking and Raw water samples for the detection of Giardia cysts and Cryptosporidium oocysts.★ Facilitation of cadence meetings to improve turnaround times and accuracy of results.★ Process improvement Champion of methods to increase accuracy and decrease overall processing times.★ Leading external laboratory proficiency programs (CTS program) and NATA… Show more ★ Analysed water samples for Environmental pathogens using Microscopic and Molecular Techniques.★ Routine analysis of Drinking and Raw water samples for the detection of Giardia cysts and Cryptosporidium oocysts.★ Facilitation of cadence meetings to improve turnaround times and accuracy of results.★ Process improvement Champion of methods to increase accuracy and decrease overall processing times.★ Leading external laboratory proficiency programs (CTS program) and NATA accreditation.★ Developed and maintained laboratory policies and procedures.★ Field testing of water samples in catchments (pH, conductivity, tubidity, BOD, Dissolved oxygen).★ Produced regular reporting / data analysis packages for senior Leadership.★ Developed and implemented PCR techniques for detecting and quantifying Cryptosporidium species in the Sydney Water catchment (research project).★ Developed and implemented new protocol to reduce analysis time (immunomagnetic separation).★ Key contributor to the water quality sample testing and collection during Sydney Water contamination crisis. Show less

★ Managed purchase of chemical reagents and consumables as well as adherence to budget targets. ★ Performed analysis of environmental samples as well as industrial waste for the presence of heavy metals.★ Quality assurance of all calibration and analysis records.★ Ensuring NATA accreditation was maintained.★ Operation of the Spectroscopy instrumentation.★ Performed Routine ICP-OES (Inductively coupled plasma - optical emission spectrometry).★ Key Team member given the… Show more ★ Managed purchase of chemical reagents and consumables as well as adherence to budget targets. ★ Performed analysis of environmental samples as well as industrial waste for the presence of heavy metals.★ Quality assurance of all calibration and analysis records.★ Ensuring NATA accreditation was maintained.★ Operation of the Spectroscopy instrumentation.★ Performed Routine ICP-OES (Inductively coupled plasma - optical emission spectrometry).★ Key Team member given the responsibility to aid in the investigation of the Thredbo landslide disaster.★ Identified source of water responsible for 1997 Thredbo landslide disaster.★ Performed concrete testing (effect of salinity) for the construction of major bridges in Sydney. ★ Involved in the remediation of the contaminated site at Rhodes and Mortlake. Show less