Head Of Client Services And Implementations
Australia
★ Implementation of new customers, transitioning from the sales team to the customer service team★ Ensuring that issues and enquiries are answered, and fulfillment delays are kept to a minimum★ Monitoring of customer accounts at various warehouse locations, both domestic and international★ Management of large company accounts, ensuring data, orders and inventory movement are monitored★ Regular meetings with customers to discuss concerns, recommendations, and improvements to the… Show more ★ Implementation of new customers, transitioning from the sales team to the customer service team★ Ensuring that issues and enquiries are answered, and fulfillment delays are kept to a minimum★ Monitoring of customer accounts at various warehouse locations, both domestic and international★ Management of large company accounts, ensuring data, orders and inventory movement are monitored★ Regular meetings with customers to discuss concerns, recommendations, and improvements to the workflow★ Regular meetings with the relevant internal stakeholders to ensure customer expectations are met and exceeded where possible★ Utilising internal company software and WMS to track and monitor customer enquiries★ Involved in the development of strategies to improve customer service, such as Hubspot implementation to improve workflow★Involved in customer claims for issues that arise, such as shipping damages or losses Show less