Assistant I.T. Manager
Defined and enforced IT policies to ensure compliance and enhance security measures.Oversaw vendor management, including negotiating contracts, ensuring timely delivery of services, and maintaining strong relationships with key vendors to support IT operationsDeveloped advanced data backup and disaster recovery procedures, increasing system resilience.Streamlined IT user support processes, reducing request resolution time.Developed a comprehensive internal knowledge base and integrated security into technology solutions for end-users.