Responsible for troubleshooting the following:.-Restoring IPTV services, outage resolution and root/cause determination, STB booting error, Video Streaming, troubleshooting, VOD ingestion, VOD deployment, EPG ingestion, Video outages, Blackouts, Encryption, Key delivery, Live video troubleshooting.-Responsible for providing technical expertise in the areas of performance and availability monitoring of these platforms as well as configuring, deploying and sustaining enterprise management systems in order to manage, monitor and patch Microsoft Windows Servers..-Act as a lead hardware and software troubleshooter servers at the same time mentoring junior Team members..-Deep knowledge, understanding, installation and functionality of Media room (IPTV); Areas of expertise IPTV Troubleshoot, EPG, Blackouts, Channel Maps, Live Services and VOD Assets, STB deployment and Test, STB Client release..-Provide continuous system availability, Certificate Authentication, Multicast, continuous analysis of network traces, root cause analysis..-On-site management and hands-on installation, debugging, and optimization of Mediakind products in conjunction with the customer employees and solution..-Gather deployment data that aids in support and troubleshooting of any issues or questions that may arise. Perform root cause analysis and reproduce any / all installation issues..-Resolve all issues in a timely manner and close with the customer in observance of SLAs and recognizing importance to customer..-Perform root cause analysis and reproduce the problem to the extent possible.Keywords: SCCM, SCOM, AD, DNS, DHCP, SSL, PKI, Multi domain, Trusts, Azure, Kubernetes, Encryption, Live Tv, VOD, OTT, Certificates, IIS log, App Logs, Network, API troubleshooting

Deployment activities:Includes new server install and MR capacity expansion, creation of new VM or assign storage as needed, Cluster deployment, HyperSCCVM and SCCM administration, service creation, Channel Map, Time Shift, EPG, VOD, ETCTroubleshooting Activities:Video Macro blocking, audio sync, AV keys delivery issues, STB New install, Test new client builds, Break /fix hardware issue,Daily activities include Video delivery issues, Service interruption, VOD import/deployment, Network traces inspection, IIS loginspection, Client trace logs, Server Event log analysis, etc. Triage of issues as they arise.

Deployment Engineer providing customers with reliable technical solutions and support to the complex integration problems within Mediaroom platform. Designated technical resource working with Mediaroom operators. Expertise in the following areas:Deployment / Installation, Support, patch management and MOP creation/executionService restoration TroubleshootingDaily activities includes: Network traces inspection, IIS log inspection, Client trace logs, Server Event log, supporting operators during outages and all activities related to keeping Mediaroom systems Healthy, Upgrades, Migrations, Patch install, Troubleshooting AD Issues, DNS, Replication, SQL Keywords: SCOM, SCCM, Manifest, Live Services, PKI, Encryption, DRM, Winpe, routing, IP addressing, MPEG2, IGMP, Multicast, GPO, DNS, AD

Onsite Mediaroom and Infrastructure SME for NSIT and AT&T, Escalation point for any issue related to Mediaroom or Active Directory.Work with Microsoft Mediaroom labs to provide support for software issues both within Mediaroom and the various platforms utilized by Mediaroom including Windows Server 2008, SQL Server 2008, Windows Phone 7, ASP.NET/IIS 7, ARR, WCF; responsible for deploying new software to the labs and establishing best practices for how to deploy them in the future to other labs & production. Handle bug/issue triaging & feature requests between the client, system integrators and various Mediaroom development teams. Depending heavily on network captures and various logs analysis to resolve product problem or issues (i.e Wireshark, IIS logs server logs, MR logs) and proprietary Mediaroom log tools. Other activities includes Testing of new STB client release and Server build

Represent Microsoft and communicate with Premier Customers via telephone, written correspondence, and electronic service regarding finding solutions for technically complex problems identified in Microsoft software products. • Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty.• Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. • Responsible for efficiently managing the relationship with customers and thoroughly documenting their issues.• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Related technologies: Server 2003, 2008, DNS, DHCP, AD, Replication, GPO, Windows Clusters

• Responsible for troubleshooting/restoring IPTV services, outage resolution and root/cause determination• Troubleshooting STB booting error• Responsible for providing technical expertise in the areas of performance and availability monitoring of these platforms as well as configuring, deploying and sustaining enterprise management systems in order to manage, monitor and patch Microsoft Windows Servers.• Provide continuous system availability (Windows Server and IPTV).• SQL Queries writing• Troubleshooting EPG, Video outages, Blackouts, Encryption, Key delivery, Replication, • Act as a lead hardware and software troubleshooter (IBM, Sun, HP, DELL) servers at the same time mentoring junior Team members. • Deep knowledge, understanding, installation and functionality of Media room (IPTV); Areas of expertise IPTV Troubleshoot, EPG, Blackouts, Channel Maps, Live Services and VOD Assets, STB deployment and Test, STB Client release.• Provide continuous system availability, Certificate Authentication, Multicast, continuous analysis of ethereal traces, root cause analysis.

• First point of contact in the resolution and escalation of Partner incidents • Approach towards problem resolution on a collaborative environment to reach an option solution for the partners, using my knowledge on the products, engage SME within the team, and work with engineer from other teams and product depth queues. • Provide partner with Technical assistance on product features, configuration guidance, migration, guidance, product implementation and roll-out issues and pre-sales related break-fixes• Identify the appropriate technologies to solve client problems and form relationships with clients technical staff to identify new opportunities

Active Directory Administration Server consolidation with Vmware PSV Installation/configuration, planning and deployment of new backup strategies.Actively involved in providing data migration / implementation of helpdesk incident tracking toolRelocation of users, resolving Cisco VPN Client connectivity issues, Virus updates ePolicy and VirusScan.Network monitor and performanceServer Build / maintenance (Dell and Compaq), BIOS / firmware upgrade.VLAN configuration