Ivan Ong Email & Phone Number

Singapore

Singapore, Singapore

Singapore

Part of the pre-opening team ensuring the launch of the first Eggslut brand in Asia•Training and guiding new staff on each station and it’s SOP to ensure food quality and presentation is achieved and maintained•Exhibit high level of attention towards detail through monitoring the product quality by ensuring staff follow proper SOP when preparing food.

• Ensuring service standard and food delivered is up to company standard.• Oversaw the training and mentoring of new staff in accordance with the training plan.• Handling guest complains and ensuring its effectively solved and improving customer loyalty through exceptional services.• Monitoring quality of product and service.• Ensure that 5S and HACCP standards are met.• Oversee that staffing for the day is sufficient and edit the station plan if necessary.• Reduced company cost of inventory through efficient monitoring of inventory and cross-checking inventory with sales forecast. • Conducted sales report audit for upper Management for festive seasons to identify menu item trend and their profit.• Liaison and negotiating with supplier to obtain the best price for inventory purchasing.• Responsible to source for supplier for inventory needed for restaurant operations

Singapore

•Welcoming and delivering orientation program to International Students, promoting the university and its different events.•Mentoring international students on or throughout the year on starting their new life in the United Kingdom.•Training pre-sessional English students on the technology provided by the University to help student proceed with their academic studies after completing the English course.•Leading and communicating with other student ambassador during airport pickup services to ensure the smoothness of the pickup services.

227A London Road Sheffield S2 4Nf United Kingdom

•Positively engaging with customer, offering menu information, providing suggestions and recommendations of food item •Consistently exhibited a calm demeanor during periods of high volume or unexpected events to ensure the restaurant runs smoothly while setting a positive example for part-time crews.•Rectifying guest complains quickly and efficiently to ensure positive guest experience with less supervision from manager.•Skillfully promote items on the beverage list to increase restaurant sales.•Recruiting, hiring and training new junior staff on service sequence, menu items and company operating procedure to help ensure that the restaurant runs smoothly during high volume period.• Scheduling and planning of duty roster through reservation and sales forecasts.•Effectively communicating with manager and fellow colleagues to ensure the company policies and procedure are meet•Taking initiative in identifiying guest allergic problems through communications and engaging with customer•Assisting manager to control outlet operating expenditure and manage food wastage as per company's guidelines.•Conducting stock check and ordering of inventories to cater for customer and sales needs.•Supervise upkeep and cleanliness of the outlet.•Ensure outlet comply with all relevant legislation relating of health & safety and food hygiene as per United Kingdom Food Standards Agency requirements.

Kuala Lumpur, Malaysia

Concierge department • Welcoming guest upon their entry to the property and assisting them with their luggage• Acting as a point of reference for guest who require information or assistance • Arranging events, excursion and transportation for guest upon their request • Providing suitable recommendation to guest by having an extensive knowledge of the nearby venue and local tourist spot• Providing guest the direction to hotel amenities as well as nearby venuesFood and beverage department • Providing exceptional service to guest during breakfast session with minimal supervision• Assisting guest by helping them to seat, pouring coffee, cleaning the tables as well as cutlery and glassware• Engaging guest in conversation and providing recommendation for guest regarding local tourist spot from previous experience in concierge department • Inspecting the cleanliness and presentation of all the cutlery and glassware require in my station prior to use

Providing service for customer

Serving food and beverage to customer

Master Of Science - Ms, International Hospitality Management, Merit

•Conducting research on Europe Hospitality’s market comparing to Asia on business management subjects. •Conducted a thesis on United.

Hospitality Management, Hospitality Administration/Management, 3.75

Activities and Societies: Member of the college lifeguard team

Arts