Ivan Orozco Email & Phone Number

Plymouth, Mn

Coordinated with internal teams to develop innovative solutions to customer requirements.Oversaw customer portfolio to drive product and service adoption according to business roadmap.Identified customer pain points and expedited escalations by effectively coordinating between internal teams.Developed significant, productive and profitable long-term relationships with key clients in the employee health benefits market using expert customer service skills, resulting in customer loyalty.Researched customer complaints, identifying and changing processes to remove faults.Streamlined project management processes by using task management tools.Mitigated business risks by conducting thorough assessments and implementing targeted risk reduction strategies.

San Francisco Bay Area

Optimized client onboarding experience through strategic development and execution of comprehensive, engagement-focused plans, facilitating smooth transitions for new clients.Acted as a proficient advisor, aiding customers in establishing clear goals and quantifiable objectives to measure success and outcomes effectively.Recorded customer engagements within CRM or customer success platform.Expanded service offerings and improved scalability by managing back-end projects.Oversaw and monitored activities to determine health of customer relationships.Established high level of technical and business acumen, professionalism and trust across multiple customers.

Las Vegas, Nevada, United States

Developed technical knowledge of cloud, data-center infrastructure, and other emerging technologies.Demonstrated understanding of products and services and articulated advantages of solutions against competitors.Prepared executive reports using operational, output and revenue data.Reduced information leaks with access control to sensitive systems by 99%Helped recruit top-tier talent by deploying targeted strategies, effectively reaching and engaging with highly qualified candidates.Increased employee performance with hands-on training and close mentoring.Managed daily workloads by organizing schedules and delegating tasks.

San Diego, California, United States

Duties Include:- Sole point of contact for large, nationwide commercial accounts in all customer service areas- Create work order tickets and dispatch contractors and third-party vendors for client services- Distribute completed work tickets to accounting department to process invoices- Receive calls in daily from contractors to assign work, follow up on services and solve any issues- Large volume of individual offices, contractors, and clients to manage projects simultaneously- Schedule and management of quarterly projects; ensuring materials are available per client site and adequate staff is in place for client services- Document activity into internal database and MS Excel for easy reference for management and accounting.

Las Vegas, Nevada, United States

Duties Include:- Responsible for over 10,000 properties across multiple states.- Identify and establish utility services for each new acquisition properties by coordinating with Conservice.- Approve payments for past due statements and deposits.- Data entry and tracking of all utility statuses in CRM and Yardi.- Create PO’s, schedule, coordinate and track rekey requests for new acquisitions to ensure properties are secure.- Create PO’s, schedule, coordinate and track pest control orders during property vacancy.- Special Project: Identify and update utilities managed by HOA’s.- Special Project: Created preventative maintenance project to identify properties on septic systems and manage all aspects of inspecting and performing necessary repairs. Update all CRM data with cost and results of each repair.

Las Vegas, Nevada, United States

Duties Include:- Work with marketing, sales, encore, welcome center, front desk & concierge.- Responsible for more than 100 packages per period amounting to more than 1,300 packages yearly.- Support sales reps in optimizing volume in their sales.- Quickly and effectively solve customer challenges.- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Las Vegas, Nevada, United States

Duties Include:- Contributed to increasing store traffic by creating and conducting outside events promoting our location.- Instrumental in improving customer-satisfaction ratings through our award winning customer service expertise.- Increased employee knowledge by attending AT&T product and customer service sales experience courses.- Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies

Associate'S Degree, Architectural Engineering

High School Diploma