Enhanced online learning experiences and boosted student engagement by resolving technical issues related to video conferencing, digital platforms, and other online tools, particularly with Zoom lecturesAssisted in leading virtual classroom operations, orchestrating and monitoring video conferencing platforms like Zoom to promote enhanced collaboration among students through interactive sessions and utilization of breakout roomsEnsured a seamless online learning experience for 20-50 students by resolving technological issues using Zoom and Canvas LMSCollaborated on the organization of academic events, including workshops and test reviews, utilizing Microsoft Office Suite and the Eventbrite platform

Assisted in organizing seminars with guest psychologists to raise awareness about mental illnessesAttended Seminars and other events involving healthcare disparities, mental health, and child developmentReviewed and edited departmental web content utilizing CMS tools to align with policy changes, schedules, and departmental announcements for the academic year

Demonstrated flexibility in managing various scenarios and ensuring a smooth guest entry process, reflected in guest satisfaction ratings and reduced wait timesMaintained seamless coordination and bolstered transparency by providing hourly real-time updates on delivery statuses to dispatchers and customers via a GPS tracking system, delivery tracking software, and a communication app, resulting in improved customer transparencyMaintained meticulous documentation of delivered items, streamlined delivery record organization, and ensured precision in documentation using company-specific software and detailed manual record-keeping methods involving logs and spreadsheets