Ivan Padilla Email and Phone Number

As the Site Reliability Engineering (SRE) Manager for Taco Bell’s Digital Services, I oversee the reliability and performance of the brand’s Ecommerce platforms, mobile applications (iOS, Android, Web), and middleware services. I lead a talented team of SRE engineers and reliability engineers, ensuring seamless and highly available digital experiences for millions of Taco Bell customers. Utilizing AWS and serverless technologies, I focus on building scalable, efficient systems and ensuring continuous improvements through automation and best practices.Key Responsibilities: • Manage, mentor, and develop a team of SRE engineers dedicated to supporting and enhancing Taco Bell’s digital platforms. • Lead observability efforts, ensuring our monitoring systems provide critical insights into application health and performance across digital platforms. • Partner with cross-functional teams, both technical and non-technical, to drive operational excellence and manage incident responses, including working with third-party platforms and vendors. • Drive modern SRE practices such as implementing SLIs, SLOs, self-service tools, and reducing operational toil through automation. • Lead Agile ceremonies, ensuring proper requirements gathering, sprint planning, and optimal distribution of work to meet team objectives. • Play an integral role in the innovation and transformation of Taco Bell’s digital services, ensuring a reliable, scalable, and customer-centric experience.Skills & Technologies: • AWS (focus on serverless architecture) • Observability tools & platforms (e.g., CloudWatch, Datadog) • Automation, CI/CD, and infrastructure as code • Incident management and blameless postmortems • Strong understanding of Agile methodologiesIn this role, I not only lead but help shape the future of Taco Bell’s digital infrastructure, driving continuous improvement to meet both customer expectations and business objectives.

As a Senior Site Reliability Engineer and Tech Lead in an E-commerce setting, I spearhead a team dedicated to managing the critical front-end and back-end services for our multi-faceted platform. This encompasses overseeing the Taco Bell website, iOS and Android applications, as well as all underlying infrastructure servers and micro services.In this leadership role, I orchestrate the efforts of a skilled SRE team to ensure the high availability, scalability, and reliability of our mission-critical systems. We proactively monitor and troubleshoot issues, implement robust automation strategies, and collaborate cross-functionally to drive continuous improvement and innovation.My key responsibilities include:- Mentoring and guiding the SRE team, fostering their professional growth and development.- Defining and implementing best practices for site reliability, performance monitoring, and incident response.- Collaborating with software development teams to promote DevOps culture and ensure system resilience.- Conducting in-depth analysis of system performance, capacity planning, and identifying bottlenecks.- Driving automation initiatives to streamline operations and improve efficiency.- Ensuring adherence to industry standards, security protocols, and regulatory compliance.- Representing SRE in cross-functional meetings and strategic planning sessions.Through my technical expertise and leadership abilities, I contribute to the seamless operation of our e-commerce platform, enabling exceptional user experiences and business continuity.

As a Tech Lead for Site Reliability Engineering in an E-commerce setting, I spearheaded a team dedicated to managing the critical front-end and back-end services for our multi-faceted platform. This encompassed not only the Taco Bell website, but also iOS and Android applications, as well as all underlying infrastructure servers and micro services.My responsibilities entailed rigorous surveillance and execution of infrastructure monitoring strategies through advanced application performance tools like AWS and Datadog. Drawing on my expertise in SQL, Python, and JavaScript, I automated team processes to fortify system stability and reduce tedious manual work. An integral part of my role involved the design and implementation of a sophisticated, automated monitoring system. This strategic solution continuously observes our key performance indicators, proactively flagging any infrastructural or systemic anomalies, thereby facilitating timely intervention and minimizing potential business disruption.

E-Commerce Site Reliability Engineer responsible for the infrastructure and field support of the Taco Bell web, apps, and backend infrastructure.Maintained and implemented infrastructure monitoring via application performance monitoring tools, AWS, and Datadog. Utilized SQL and scripting knowledge to automate team processes and ensure system stability.

E-Commerce Junior SRE in charge of customer and field support for Taco Bell web and mobile apps. Responsible for reporting and resolving system issues, monitoring and creating alerts via Dynatrace and AWS Cloudwatch.

E-Commerce Support Engineer in charge of customer and field support for Taco Bell web and mobile apps.

Leadership technical role responsible for supporting the L1 team and resolving L2 escalations. Responsibilities also included cross-team collaboration with Taco Bell IT teams for field P1's, escalations, and defects.

Leadership technical role responsible for supporting the L1 team and resolving L2 escalations. Responsibilities also included cross-team collaboration with Taco Bell IT teams for field P1's, escalations, and defects.

Provided technical support for 7000+ restaurants. Scope includes POS(Point Of Service) computers, network, and a variety of other in-restaurant technologies and applications.