Ivan P. Email & Phone Number

Burgas, Bulgaria

Sofia, Sofia City, Bulgaria

- Handling high amounts of in-App chat, web-chat and emails queries over Intercom from existig and potential customers.- Resolve product or service problems by clarifying the customer's request, determinig the cause of the issue or question, selecting and explaining the best solution.- Meet and exceed personal and team targets. Actively working with my direct line manager and internal teams to ensure proper handling of technical or service elevations.- Strong ability in… Show more - Handling high amounts of in-App chat, web-chat and emails queries over Intercom from existig and potential customers.- Resolve product or service problems by clarifying the customer's request, determinig the cause of the issue or question, selecting and explaining the best solution.- Meet and exceed personal and team targets. Actively working with my direct line manager and internal teams to ensure proper handling of technical or service elevations.- Strong ability in using IT for technical queries from customers and proper knowledge of cryptocurrency and blockchain field. Show less

Sofia, Sofia City, Bulgaria

- Provide support for customer hosting specific issues including debugging customer websites to aid in problem resolution as well as helping on the initial set-up of websites and features.- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide propt and accurate feedback.- Identify business needs and initate new product upgrades and sales. Offer alternative solutions where appropriate with the objective of retaning… Show more - Provide support for customer hosting specific issues including debugging customer websites to aid in problem resolution as well as helping on the initial set-up of websites and features.- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide propt and accurate feedback.- Identify business needs and initate new product upgrades and sales. Offer alternative solutions where appropriate with the objective of retaning customers' and clients' business.- Stay knowledgeable of system information, changes and updates. Show less

Sofia, Bulgaria

Job Scope:- Take ownership of tasks for customer's cases provided by Customer Care Managers (CCM) for BeNeLux and Nordic countries until their completion.- Monitor the Ugly Backlog from Onsite Service supplier (Nordic countries) and take necessary actions for reducing it.- Interact with Internal HP teams: CCM, Material Exception team, Call centers mentors, Customer escalation teams, Advanced Technical Specialist and External HP teams: Logistics partners and Onsite Service… Show more Job Scope:- Take ownership of tasks for customer's cases provided by Customer Care Managers (CCM) for BeNeLux and Nordic countries until their completion.- Monitor the Ugly Backlog from Onsite Service supplier (Nordic countries) and take necessary actions for reducing it.- Interact with Internal HP teams: CCM, Material Exception team, Call centers mentors, Customer escalation teams, Advanced Technical Specialist and External HP teams: Logistics partners and Onsite Service suppliers.Internship project:- Part of a team responsible for the implementation a convenient, user-friendly and free solution for team collaboration inside the organization following the guidance from the Project Management training. Microsoft Teams has been selected, developed and presented to the Testing Team, Country Leadership and Site managers to allow the HP's employees to better organize tasks, seamlessly connect and enjoy group activities. Show less

Sofia, Bulgaria

- Responsible for supporting the timely coordination and development of the company proposals (RFIs & RFPs) to prospects and existing clients.- Supporting the company's extensive proposal process, including opportunity reviews, meetings with clients, internal discussions with representatives of all departments.- Research, review and clarify proposals / RFP requirements; Gather necessary information internally and externally; Develop proposals in order to meet client's requirements.-… Show more - Responsible for supporting the timely coordination and development of the company proposals (RFIs & RFPs) to prospects and existing clients.- Supporting the company's extensive proposal process, including opportunity reviews, meetings with clients, internal discussions with representatives of all departments.- Research, review and clarify proposals / RFP requirements; Gather necessary information internally and externally; Develop proposals in order to meet client's requirements.- Support and work with all functional team members, sales executives and legal department in order to ensure that agreements and client's expectation are met.- Support for the preparation of legal contracts and documents (Master Agreements, Addendums, Annexes, Terms and Pricing of the contracts). Assist for the communication with the client in order to achieve smooth and timely contract discussions. Show less

Sofia, Bulgaria

- Maintain deep knowledge about various products and associated systems provided by different pre-paid card companies.- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.- Manage financial transactions, refunds and escalations.- Provided accurate, valid and complete information by using the specific company policies and… Show more - Maintain deep knowledge about various products and associated systems provided by different pre-paid card companies.- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.- Manage financial transactions, refunds and escalations.- Provided accurate, valid and complete information by using the specific company policies and procedures. Show less

Bulgaria Blvd. 81A, 3Rd Floor, 1404 Sofia

- Outsource call center specialized in providing legal assistance for the clients of the American firmDebtStoppers (Semrad Law firm LLC).- Assisting the firm's clients, creditors, courts and trustee's offices with the most adequate informationand instructions for each specific bankruptcy case.- Understanding and communicating with care and respect with each client no matter how stressful ordifficult their situation is and finding the best solution for each problem in timely… Show more - Outsource call center specialized in providing legal assistance for the clients of the American firmDebtStoppers (Semrad Law firm LLC).- Assisting the firm's clients, creditors, courts and trustee's offices with the most adequate informationand instructions for each specific bankruptcy case.- Understanding and communicating with care and respect with each client no matter how stressful ordifficult their situation is and finding the best solution for each problem in timely manner. Show less

Iztok Dstr., 13B, Tintyava Str., Floor 6, 1113 Sofia

- Conducting researches on relevant laws, regulations, and legal articles.- Gathering legal documents for attorney review and case preparation and organizing documents in apaper or electronic filing systems.- Making inquiries and submission of documents in various institutions (courts, commissions,agencies, etc.).- Maintaining all quality and procedural standards within the firm.

111 Country Club Drive Incline Village, Nevada, Usa, 89451

Preparing different types of beverages and maintaining high quality service.

Master'S Degree, Law

Natural Sciences And Mathematics With German

Programming Basics With Javascript

Programming Basics With C#

Programming Basics With C++

Programming Fundamentals With C#

Activities and Societies: The course examines fundamental concepts in programming, which are the basis for effective and quality training.

Fundamentals In Mathematics

1. Working with number systems, complex numbers and induction 2. Traversing columns using different approaches 3. Working with logarithms.

Programming Fundamentals With Javascript & W3 Tasks

Activities and Societies: 1. Handling the standard functionality of the programming language 2. Basics of web development 3. Understanding.