Iván Paz Canseco Email and Phone Number

Operating as the lead point of contact for any and all matters specific customers.Building and maintaining strong, long-lasting customer relationships by partnering with them and understanding their needs.Creating a close customer engagement since first approach, project management (RFQ to SOP).Negotiating account management contracts and agreements to maximize profit.Present sales, revenue and expenses reports and realistic forecasts to the management team.Identify emerging markets and market shifts while being fully aware of new products and competition status

Forecast management, follow-up to client requirements including shipping assurance.Implementation of several tools from Excel to facilitate Company the customer requirements management (variations, material coverage, year to date & month to date reports, BP projection and its analysis).Consolidation MRF (Most Recent Forecast) information of all Customers including comments and graphs to review with Commercial Management.Monthly reporting elaboration.Consolidate Customer variation information and lead the process of communication to Organization about those changes.Consolidate information about of all Customers in regards to closing month results.Interaction with Sales and Inside Sales in order to get BP information in addition make all necessary adjustment for the iterations.Support and consolidate information of 5 years strategy to review with Commercial Manager.Tools design for Inside Sales Group information management, reporting and respective improvements; support on needs detection together Commercial Management.

Customer post sale service and commercial requirements management.Solicits and maintains contact with current and prospect key accounts.Track activity, prepare and maintain records for sales leads and account status.Attend special training of products and/or services to understand technical aspects of solutions.

Quality management, capacity studies, planning, development and monitoring of new projects, corrective actions, customer service, implementation of improvements, staff training and development of new products, responsible for documentation (WI’s, Control Plan, FMEA, Job Profiles, etc.) and product specifications. Internal audits Quality, Environmental and OHSAS. Production area: cold rolling mills.

General administration, control and access to software for managing HR, for users (add or remove users, job profiles analysis), support to several issues (Help Desk) and solving software problems and those directly related to Human Resources.

Reception, customer service, inventory and consulting control; handling, preparation and medicine sale.