Experienced Analyst with a demonstrated history of working in the gambling & casinos industry.Skilled in Sales, English, Russian, Leadership, Social Media, Analytics, Investigating Fraudulent Activities.Strong business development professional with a Bachelor's degree focused in Business Management.
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Game Integrity AnalystEntain Oct 2020 - PresentSofia, Bulgaria -
Customer Service AssistantEntain Jul 2019 - Oct 2020Sofia City, Bulgaria -
Sales SpecialistMansion Group Limited Jan 2019 - May 2019Sofia City Province -
Sales And Senior Technical SuppportSutherland May 2018 - Sep 2018Sofia, Bulgaria-Advising customers in the matter of GoDaddy products and services via inbound phone calls while meeting daily and monthly performance target. Recognizing business needs. -Investigating new sales leads, through business directories. -Resolve technical issues related to any GoDaddy Hosting service, FTP clients, cPanel, WordPress, Plesk, MySQL and more while navigating through multiple systems. Suggest tools to improve efficiency and quality. -Build rapport with new and existing… Show more -Advising customers in the matter of GoDaddy products and services via inbound phone calls while meeting daily and monthly performance target. Recognizing business needs. -Investigating new sales leads, through business directories. -Resolve technical issues related to any GoDaddy Hosting service, FTP clients, cPanel, WordPress, Plesk, MySQL and more while navigating through multiple systems. Suggest tools to improve efficiency and quality. -Build rapport with new and existing customers while multi-tasking and following a consultative sales approach. -Investigating fraud and applying the correct risk treatment in an effort to balance loss and merchant experience. -Working mainly with the UK and American market. Show less -
Customer Technical SupportSutherland Oct 2017 - Apr 2018Sofia, Bulgaria-Answering customers’ requests via email. -Assisting in resolving issues and providing accurate, valid and complete information to clients’ requests, resulting in 100% customer satisfaction. -Identifying trending issues and bugs submitted by customers and communicate them to the appropriate teams. -
Event ManagerRave`Era Jan 2017 - Sep 2017Kyiv, Ukraine-Bring positive energy to a growingly vibrant culture. -Understanding clients` needs and requirements for events. Operate as the lead point of contact for any and all matters specific to the client. -Bonding strong relationships between club owner and DJs, musicians, dancers, etc. -Responsible for achieving revenue targets and expense budgets for all events with direct accountability for goals set forth in the event`s budget. -Build and execute social media strategy for all… Show more -Bring positive energy to a growingly vibrant culture. -Understanding clients` needs and requirements for events. Operate as the lead point of contact for any and all matters specific to the client. -Bonding strong relationships between club owner and DJs, musicians, dancers, etc. -Responsible for achieving revenue targets and expense budgets for all events with direct accountability for goals set forth in the event`s budget. -Build and execute social media strategy for all events through competitive research, platform determination, benchmarking, outcome and goal identification, messaging and audience identification. -Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action. -Additional duties as assigned. Show less
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Event PromoterRave`Era Nov 2016 - Jan 2017Kyiv, Ukraine-Assist in setup displays and promotional kiosks at events. -Set an example front-line line representative between consumers and corporate clientele. -Bonding strong relationships between customers and the club. -Operating in sales of tickets.
Ivan Penkov Education Details
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Business Administration And Management -
Institute Of International Relations Taras Shevchenko National University Of KyivInternational Economic Relations -
Secondary School 88, Kyiv, Ukraine
Frequently Asked Questions about Ivan Penkov
What company does Ivan Penkov work for?
Ivan Penkov works for Entain
What is Ivan Penkov's role at the current company?
Ivan Penkov's current role is Game Integrity Analyst at Entain Group.
What schools did Ivan Penkov attend?
Ivan Penkov attended Varna Free University "chernorizets Hrabar", Institute Of International Relations Taras Shevchenko National University Of Kyiv, Secondary School 88, Kyiv, Ukraine.
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