Clean Proof Services is a fully insured, family-owned, and operated janitorial company. We have been delivering professional janitorial services to a wide range of businesses. Our dedicated team of experts is committed to providing your facility with highly specialized services designed to fulfill your unique requirements, whether daily, nightly, weekly, or monthly cleaning schedules. We offer comprehensive building services encompassing all aspects of janitorial care, and each service we provide is meticulously tailored to meet the distinct needs of our valued clients.

• First point of contact for their ticketing system• Experience with Help Desk Support, Tier 1 or Tier ll Technical Support• Active Directory (user accounts, add/remove/create, password resets. • Participate on projects including but not limited to cloud migrations, customer communication, peer-to-peer communication, and deployment of new technology• Build/Configure Custom Desktops for Company Projects. Using specific Technical specs.• Charged with writing/updating/publishing all standard operating procedures (SOPs) for computer related tasks.• Printer connectivity both corporate & personal• Troubleshoot failures, log in Trouble ticketing system and escalate issues to appropriate teams while providing resolution time frames to concerned parties.• Scheduled performed installations, troubleshooting, upgrades and managed configurations.

• Facilitated the repair service: Data Backup & Recovery, Diagnostics, Virus Removals, Hardware Installs, Software and Operating System Installs.• Responsible for new hire training and development.• Provided expert knowledge and training on Microsoft products and services• Collaborated with corporate and field teams at various experiences and device bars.• Troubleshoot technical issues while providing comprehensive repair solutions for customers.• Assisted customers in a ticketed help desk environment with diagnosing and repairing various technical issues on Microsoft OS and Software.

• Coordinated employee schedules and training programs• Recruited and trained new employees and assisted in their overall development.• Promoted product knowledge though monthly meetings to discuss new features and sales tips. • Drove sales by expanding and creating new revenue streams. • Collaborated with other associates to create new sales techniques.• Met and exceeded sale goals. • Was also responsible with phone and tablet repairs.