Ivan Perez

Ivan Perez Email and Phone Number

Information Technology Service Delivery Manager @ Rockport Technology Group
Lawrence, MA, US
Ivan Perez's Location
Lawrence, Massachusetts, United States, United States
Ivan Perez's Contact Details

Ivan Perez work email

Ivan Perez personal email

n/a
About Ivan Perez

Ivan Perez is a Information Technology Service Delivery Manager at Rockport Technology Group.

Ivan Perez's Current Company Details
Rockport Technology Group

Rockport Technology Group

View
Information Technology Service Delivery Manager
Lawrence, MA, US
Website:
rockporttech.com
Employees:
14
Ivan Perez Work Experience Details
  • Rockport Technology Group
    Information Technology Service Delivery Manager
    Rockport Technology Group
    Lawrence, Ma, Us
  • Rockport Technology Group
    Help Desk Manager
    Rockport Technology Group
    Lawrence, Ma, Us
  • Clean Proof
    Founder
    Clean Proof Jul 2022 - Present
    Clean Proof Services is a fully insured, family-owned, and operated janitorial company. We have been delivering professional janitorial services to a wide range of businesses. Our dedicated team of experts is committed to providing your facility with highly specialized services designed to fulfill your unique requirements, whether daily, nightly, weekly, or monthly cleaning schedules. We offer comprehensive building services encompassing all aspects of janitorial care, and each service we provide is meticulously tailored to meet the distinct needs of our valued clients.
  • Rockport Technology Group
    Help Desk Manager
    Rockport Technology Group Jan 2021 - Present
    Salem, Nh, Us
  • Rockport Technology Group
    Help Desk Support Specialist
    Rockport Technology Group Jun 2019 - Jan 2021
    Salem, Nh, Us
    • First point of contact for their ticketing system• Experience with Help Desk Support, Tier 1 or Tier ll Technical Support• Active Directory (user accounts, add/remove/create, password resets. • Participate on projects including but not limited to cloud migrations, customer communication, peer-to-peer communication, and deployment of new technology• Build/Configure Custom Desktops for Company Projects. Using specific Technical specs.• Charged with writing/updating/publishing all standard operating procedures (SOPs) for computer related tasks.• Printer connectivity both corporate & personal• Troubleshoot failures, log in Trouble ticketing system and escalate issues to appropriate teams while providing resolution time frames to concerned parties.• Scheduled performed installations, troubleshooting, upgrades and managed configurations.
  • Microsoft
    Serivce Adviser(Hepdesk Technician)
    Microsoft Aug 2013 - Jul 2019
    Redmond, Washington, Us
    • Facilitated the repair service: Data Backup & Recovery, Diagnostics, Virus Removals, Hardware Installs, Software and Operating System Installs.• Responsible for new hire training and development.• Provided expert knowledge and training on Microsoft products and services• Collaborated with corporate and field teams at various experiences and device bars.• Troubleshoot technical issues while providing comprehensive repair solutions for customers.• Assisted customers in a ticketed help desk environment with diagnosing and repairing various technical issues on Microsoft OS and Software.
  • Zagg Phone Repair
    Area Sales Manager
    Zagg Phone Repair Oct 2010 - Aug 2013
    Columbia, Maryland, Us
    • Coordinated employee schedules and training programs• Recruited and trained new employees and assisted in their overall development.• Promoted product knowledge though monthly meetings to discuss new features and sales tips. • Drove sales by expanding and creating new revenue streams. • Collaborated with other associates to create new sales techniques.• Met and exceeded sale goals. • Was also responsible with phone and tablet repairs.

Ivan Perez Education Details

  • Northern Essex Community College
    Northern Essex Community College
    Computer Aided Drafting Certificate
  • University Of Massachusetts Lowell
    University Of Massachusetts Lowell
    Graphic Design
  • Northern Essex Community College
    Northern Essex Community College
    Illustration

Frequently Asked Questions about Ivan Perez

What company does Ivan Perez work for?

Ivan Perez works for Rockport Technology Group

What is Ivan Perez's role at the current company?

Ivan Perez's current role is Information Technology Service Delivery Manager.

What is Ivan Perez's email address?

Ivan Perez's email address is ip****@****ech.com

What schools did Ivan Perez attend?

Ivan Perez attended Northern Essex Community College, University Of Massachusetts Lowell, Northern Essex Community College.

Who are Ivan Perez's colleagues?

Ivan Perez's colleagues are Jose Fortunato, Nigel Aldrich, Christopher Doucet, Mark Belisto, Nigel Aldrich, Christopher Dimattia, Eric Hann.

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