Iván Pérez work email
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Iván Pérez personal email
Accomplished professional in customer success operations with over 5 years of experience in business-to-business context. Proven track record in harnessing data analytics for strategic decision-making and streamlining operational efficiencies. Known for resourcefulness and unwavering dedication to advocating for customer needs, resulting in consistently high levels of satisfaction and retention.
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Business AnalystInstructureSan Luis Potosí, Mexico
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Business AnalystEllucian Jul 2023 - Jul 2024MéxicoIn charge of delivering of top-tier consulting, full system integration services, and long-term application support to higher education institutions throughout the United States. -
Customer Service SupervisorFirst Brands Group, Llc Feb 2023 - May 2023San Luis Potosí, San Luis Potosí, MexicoResponsible for mentoring, training, and coaching customer service team, overseeing order management for key customers, and delivering detailed order management reports. Identify and address issues in order's life-cycle, closely monitoring purchasing orders, and maintaining consistent communication with stakeholders. Responsible of solving customer escalations, optimizing procedures, and fostering effective collaboration with internal teams and customers. In charge of ensuring promotions align with client needs, tracking important customer metrics, and managing overflow tasks as needed. -
Customer Experience AnalystFirst Brands Group, Llc Jun 2021 - Feb 2023San Luis Potosí, MexicoResponsible for spearheading collaborative planning, forecasting, and replenishment initiatives within company. Tasked with generating accurate demand forecasts, optimizing inventory levels, and ensuring seamless Order-to-Cash workflows. Recognized for driving supply chain efficiency, cost reduction, and customer satisfaction through effective collaboration with internal teams, suppliers, and customers.
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Sr. Customer Experience SpecialistHoneywell Sep 2020 - Apr 2021San Luis Potosí, MexicoEnsure process excellence in order-to-cash processes, collaborating closely with sales teams and customers to accurately prepare subscription agreements for new and renewal business, meeting established targets. -
Operations CoordinatorDhl Supply Chain Feb 2019 - Jun 2020MéxicoEnsure the planning of material flow operations (subassemblies and finished products) throughout the production process, aiming to optimize customer satisfaction by efficiently managing and maximizing resources, with a particular emphasis on personnel safety and operational efficiency. -
Logistics InternContinental Dec 2017 - Dec 2018MexicoResponsible for supporting underlying areas of logistics department such as Customer Service, IT Logistics, procurement and warehouse creating reports that serve as a basis for planning activities as well as planning and distribution of final product to the different customers of the company.
Frequently Asked Questions about Iván Pérez
What company does Iván Pérez work for?
Iván Pérez works for Instructure
What is Iván Pérez's role at the current company?
Iván Pérez's current role is Business Analyst.
What is Iván Pérez's email address?
Iván Pérez's email address is iv****@****ian.com
Who are Iván Pérez's colleagues?
Iván Pérez's colleagues are Jesus Reyes, Tamás Kozmér, Tony Graham, Chawn Neal, Viktória Garamvölgyi, Rachel Parkinson, Jessica Olsen.
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Ivan Perez
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Iván Pérez
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Ivan Perez
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Ivan Perez
Tlalnepantla, Mex
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