Salesforce Functional Analyst
Buenos Aires, Provincia De Buenos Aires, Argentina
Implemented Salesforce clouds (Analytics/Sales/Service/Commerce) on tech,agricultural, pharma, gas and logistic companies including Danone,Avaya, Bayer, Farmacity, Air Liquide, Brinks and Andrómaco.Frequently updating team about clients needs, tasks timelinecreation, platform configuration, creating formal and technicaldocumentation, presenting final and intermediate product to clients.Projects Included:- Gave support on Salesforce Analytics Cloud (Tableau… Show more Implemented Salesforce clouds (Analytics/Sales/Service/Commerce) on tech,agricultural, pharma, gas and logistic companies including Danone,Avaya, Bayer, Farmacity, Air Liquide, Brinks and Andrómaco.Frequently updating team about clients needs, tasks timelinecreation, platform configuration, creating formal and technicaldocumentation, presenting final and intermediate product to clients.Projects Included:- Gave support on Salesforce Analytics Cloud (Tableau CRM),constantly updating dashboards and databases. Implemented SAQLqueries, bindings and designed personalized customer experience.- Implemented a brand new 360 View focused on clients onSalesforce App Cloud (3 months, Project Leader).- Integrated orders of an ecommerce platform with Salesforce ServiceCloud (3 months, Project Leader).- Made improvements and changes on North American environmentfor migration to Argentina environment on Salesforce Service Cloud.- Developed a Case management assistant for health insurance company with Flow (Service Cloud)- Implemented B2B Commerce Cloud for agricultural company Show less