Ivan Primarolo Email & Phone Number

Sweden

Summary:Launching a small start-up and a number of satellite start-ups, we are building everything from scratch meaning I work across many areas and create a framework for our team to build upon.Key Responsibilities:- Business Strategy and Excecution- Risk management and Compliance- Vendor management- Operations and Project ManagementKey Achievements.

• SummaryWe launched this start-up which was a satellite to the xCite group and I took the lead in the business operations.Key Responsibilities
• Business Strategy and Vision
• Human Resources
• Partner and Vendor management
• Operations and Project ManagementKey Achievements
• Ran multiple successful projects

• SummaryAxians is an IT Outsourcing Company with a wide range of customers from different industries such as Finance, Online Media, Retail and Manufacturing. Deliveries to these were mainly centralised with different.
• Service Desk
• Process management (IM, PM and CM)
• Vendor ManagementKey Achievements
• Managed the 3PP’s for service desk establishing monthly SLA reports and greatly reduced response and fix times and initiated cross training and collaboration between the different suppliers.
• Set up the first processes for security incidents.

Kista, Stockholm, SE

• SummaryWorking as a management consultant to Ericsson I helped them in the development of a new business area.Key Responsibilities
• Operations strategy
• Business Development
• Operations, IT Security, Service and Project Management
• Risk ManagementKey Achievements
• Set the operational organisations structure and roadmap and then developed the organisation across multiple geographies.

Paris, France, FR

• SummaryWorking in Capgemini I helped them develop a new business area for a company they had purchased and enabled integration.Key Responsibilities
• Operations Strategy
• Account Management, Project, Operations and Service Management
• Business ContinuityKey Achievements
• Developed IoT Energy client relationships for smart meter services securing ongoing business, contract renewals and profitability.
• Established a central operations, service and process organisation across different geographies for the different B2B customers enabling a better overall level of service, increased efficiency and business continuity.-

Bangalore, Karnataka, IN

• Key Responsibilities
• Responsible for problem management for EMEA and APAC across all technology areas and teams.
• Managed large suppliers (IBM, Cognizant, Infosys HCL and more) and coordinated their efforts
• Process review and launchKey Achievements
• Built winning relationships with all the suppliers, got them to work together rather than in silos clearing large old backlogs and improving SLA results across the board
• Improved internal customer satisfaction across the regions I was responsible for, EMEA and APAC.

Sundsvall, SE

• Key Achievements
• Turned around failing delivery launching new initiatives to increase morale and customer satisfaction
• Won large contract renewal with SEB Bank

• Key Achievements
• Ran what the client called “the most successful internal IT Service Desk, Onsite support, Data Centre and process team they have had” for CapGemeni Nordics internally.
• Wrote the internal processes and employed the team to manage those.
• Aligned the 4 Nordic countries to work together through building relationships between the regions management and through generating the first SLA reports.

Fleet, Hants, GB

Itil V4 Foundation

Hnc Degree, Business Hnc

Itil Service Strategy, Service Strategy

Itil Foundation V3

Itil Service Design

Itil Continual Service Improvement

Itil Service Transition

Prince 2 Practitioner 2009

Swedish

Swedish

Accredited Platform Specialist

Itil Service Management Essentials