With over 20 years of proven success in management and management consulting, I have had the privilege of supporting a diverse range of local and international companies.As a senior manager with extensive experience across various industries and roles, I specialise in crafting strategies and frameworks that align with best practices. My focus is on helping organizations achieve their objectives while meeting the needs of both internal and external stakeholders.I excel in building and maintaining client relationships, ensuring ongoing business opportunities and contract renewals. Whether leading high-performing teams or working independently, I am dedicated to enhancing organisational performance and profitability.My ability to rapidly gain a comprehensive understanding of businesses, from end to end, allows me to identify and leverage key risks effectively. Holding dual UK/Swedish citizenship, I am well-positioned to operate within international contexts.Let’s connect today to explore how my expertise can support your company's goals!
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Chief Operating Office CooXcite GroupSweden
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Chief Operating OfficerXcite Group Oct 2022 - PresentSummary:Launching a small start-up and a number of satellite start-ups, we are building everything from scratch meaning I work across many areas and create a framework for our team to build upon.Key Responsibilities:- Business Strategy and Excecution- Risk management and Compliance- Vendor management- Operations and Project ManagementKey Achievements: - Won the rights to build the official Metaverse for one of the world’s largest sports club’s training ground.- Successfully ran Generative AI projects across the xCite Group
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Chief Operations OfficerBetopia Apr 2022 - PresentSummaryWe launched this start-up which was a satellite to the xCite group and I took the lead in the business operations.Key Responsibilities• Business Strategy and Vision• Human Resources• Partner and Vendor management• Operations and Project ManagementKey Achievements• Ran multiple successful projects • Secured Key funding from investors• Developed corporate structure with roles and responsibilities- -
Operations And Process LeadAxians Jan 2019 - Feb 2020SummaryAxians is an IT Outsourcing Company with a wide range of customers from different industries such as Finance, Online Media, Retail and Manufacturing. Deliveries to these were mainly centralised with different technology stacks. Key Responsibilities• Service Desk • Process management (IM, PM and CM)• Vendor ManagementKey Achievements• Managed the 3PP’s for service desk establishing monthly SLA reports and greatly reduced response and fix times and initiated cross training and collaboration between the different suppliers.• Set up the first processes for security incidents.• Launched Problem Management for over 80 B2B customer organisations-
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Head Of OperationsEricsson 2015 - 2018Kista, Stockholm, SeSummaryWorking as a management consultant to Ericsson I helped them in the development of a new business area.Key Responsibilities• Operations strategy • Business Development• Operations, IT Security, Service and Project Management• Risk ManagementKey Achievements• Set the operational organisations structure and roadmap and then developed the organisation across multiple geographies.• Established the service management with process organisation for all customers greatly improving customer satisfaction.• Worked with the bid team in negotiations and generation of new contracts winning new big deals like Scania and securing renewals.- -
Engagement ManagerCapgemini 2014 - 2016Paris, France, FrSummaryWorking in Capgemini I helped them develop a new business area for a company they had purchased and enabled integration.Key Responsibilities• Operations Strategy• Account Management, Project, Operations and Service Management • Business ContinuityKey Achievements• Developed IoT Energy client relationships for smart meter services securing ongoing business, contract renewals and profitability.• Established a central operations, service and process organisation across different geographies for the different B2B customers enabling a better overall level of service, increased efficiency and business continuity.- -
Senior ConsultantWipro Consulting Jan 2012 - Feb 2013Bangalore, Karnataka, InKey Responsibilities• Responsible for problem management for EMEA and APAC across all technology areas and teams.• Managed large suppliers (IBM, Cognizant, Infosys HCL and more) and coordinated their efforts• Process review and launchKey Achievements• Built winning relationships with all the suppliers, got them to work together rather than in silos clearing large old backlogs and improving SLA results across the board• Improved internal customer satisfaction across the regions I was responsible for, EMEA and APAC. -
Service Delivery ManagerKoneo Sqm Aug 2010 - Dec 2011Sundsvall, SeKey Achievements• Turned around failing delivery launching new initiatives to increase morale and customer satisfaction• Won large contract renewal with SEB Bank -
Service Delivery ManagerVisionzero For Capgemini Oct 2007 - Feb 2010Key Achievements• Ran what the client called “the most successful internal IT Service Desk, Onsite support, Data Centre and process team they have had” for CapGemeni Nordics internally.• Wrote the internal processes and employed the team to manage those.• Aligned the 4 Nordic countries to work together through building relationships between the regions management and through generating the first SLA reports.
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2Nd Line Customer Loyalty – Customer Loyalty SupervisorOngame / Bwin 2003 - 2007
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Systems EngineerBusiness Systems Group May 2002 - Sep 2003
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Helpdesk Agent / Desktop TechnicianFox It May 2000 - May 2002Fleet, Hants, Gb
Ivan Primarolo Education Details
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The Knowledge AcademyItil V4 Foundation -
Royal Holloway, University Of LondonBusiness Hnc
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Global KnowledgeService Strategy
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The Knowledge AcademyItil Foundation V3
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The Knowledge AcademyItil Service Design
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The Knowledge AcademyItil Continual Service Improvement
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The Knowledge AcademyItil Service Transition
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The Knowledge AcademyPrince 2 Practitioner 2009
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FolkuniversitetetSwedish
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Arlanda GymnasietSwedish
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Spring ItAccredited Platform Specialist
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Fox ItItil Service Management Essentials
Frequently Asked Questions about Ivan Primarolo
What company does Ivan Primarolo work for?
Ivan Primarolo works for Xcite Group
What is Ivan Primarolo's role at the current company?
Ivan Primarolo's current role is Chief Operating Office COO.
What schools did Ivan Primarolo attend?
Ivan Primarolo attended The Knowledge Academy, Royal Holloway, University Of London, Global Knowledge, The Knowledge Academy, The Knowledge Academy, The Knowledge Academy, The Knowledge Academy, The Knowledge Academy, Folkuniversitetet, Arlanda Gymnasiet, Spring It, Fox It.
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