As a cabin crew team manager, I was responsible for managing and leading a team of 30 direct-report cabin crew members both in-flight and on the ground. My primary duties included recruiting and developing staff to deliver continually improved service and productivity, as well as serving customers and handling escalated issues. In addition, I coached, trained, and assessed staff, and handled any instances of poor performance. I maintained a commercially-minded approach to operations and ensured… Show more As a cabin crew team manager, I was responsible for managing and leading a team of 30 direct-report cabin crew members both in-flight and on the ground. My primary duties included recruiting and developing staff to deliver continually improved service and productivity, as well as serving customers and handling escalated issues. In addition, I coached, trained, and assessed staff, and handled any instances of poor performance. I maintained a commercially-minded approach to operations and ensured adherence with company service and safety procedures. As a leader, I delivered and role modeled superior customer service, which helped to set the standard for the rest of the team. Through my efforts, I was able to create a positive work environment and improve the overall performance of the team. Show less