- My primary project is building a framework of tools & analysis that can be used to manage the complexity that arises from adding new parts to the product portfolio. - Simply said, every time a new configuration is offered to the customer, it requires some new parts, and this in turn has an impact on the supply chain. - My focus is to build a framework to understand the changes that happens to the supply chain when a new part is added, and what can be done to mitigate negative changes… Show more - My primary project is building a framework of tools & analysis that can be used to manage the complexity that arises from adding new parts to the product portfolio. - Simply said, every time a new configuration is offered to the customer, it requires some new parts, and this in turn has an impact on the supply chain. - My focus is to build a framework to understand the changes that happens to the supply chain when a new part is added, and what can be done to mitigate negative changes to the supply chain.This is how I went about this project:• Understand existing tools, processes & analysis done to tackle complexity.• Build out a framework that optimizes existing tools, and create an outline of tools and analysis that should be added to enhance the analysis done.• Set metrics to track performance of parts, and gain buy-in from product teams.• Build out the framework - Automate existing tools that fit the bill, and build out new dashboards and tools where needed.Tools used - SQL, Python and Power BI Show less

Created a self-service dashboard to improve overall customer experience by using sentiment analysis, unsupervised machine learning and topic modeling to analyze chat data and online surveys from Verizon Wireless website