• Responsible to attend the needs of specific customers (Liberty, One Link, among others). Follow up for all their requirements.• Provide technical solution and project management and any/all functions involved in the provisioning, assurance, number administration, inventory, address qualification, and local number portability applications, process and practices.• Deliver network technical support to address escalations.• Provide the technical troubleshooting and… Show more • Responsible to attend the needs of specific customers (Liberty, One Link, among others). Follow up for all their requirements.• Provide technical solution and project management and any/all functions involved in the provisioning, assurance, number administration, inventory, address qualification, and local number portability applications, process and practices.• Deliver network technical support to address escalations.• Provide the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service.• Identification of root cause, resolution, work arounds, testing & implementation of vendor/IT fixes or design changes. Show less

• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Recommended potential products or services to management by collecting customer information and analyzing customer needs.• Proactively contacted customers who were identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.• Ensured… Show more • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Recommended potential products or services to management by collecting customer information and analyzing customer needs.• Proactively contacted customers who were identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.• Ensured maximum customer satisfaction through appropriate escalation of issues and response in a precise and timely manner. Show less

• Answered an average of one hundred customer calls in a day through the call center queue. • Responsible for the supervision of a staff of approximately ten employees within the customer service department. • Responsible for the training of customer service representatives. • Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. • Worked with new customers in… Show more • Answered an average of one hundred customer calls in a day through the call center queue. • Responsible for the supervision of a staff of approximately ten employees within the customer service department. • Responsible for the training of customer service representatives. • Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. • Worked with new customers in the development of new accounts. Show less