Ivan Ray Email & Phone Number

United States

• Mphasis Limited, Jacksonville, Florida 2019 – Present Mortgage Origination Project – Team Ops Manager – Appraisal Liaison; Support; Title; Post Close
• Develop and implement training, certification, continuing education, quality controls, and production goals for varying teams in support of mortgage originations in the specific areas of: Homeowners’ Insurance.
• Conduct… Show more Mphasis Limited, Jacksonville, Florida 2019 – Present Mortgage Origination Project – Team Ops Manager – Appraisal Liaison; Support; Title; Post Close
• Conduct weekly and monthly performance analyses with Chase representatives to discuss and strategize forecasted volumes, statistics, action plans, pain points, current events, and data reporting to ensure that the.
• Lead analysts and performance coaches in the areas of resource and pipeline management, attendance, systems maintenance and access queries, risk mitigation, data protection, mentorship relationships establishment.
• Collaborate with leaders from various origination divisions (Sales, Service Provider (AMC), Home Lending Advisory, Client Care, Underwriting) to collectively research loan edits, timeline, paperwork received, and notes.

United States

• T-Mobile Sales Expert – Telecommunication Specialist
• Actively engaged in customer contact with confidence, assessing the needs and concerns while building rapport
• Vast knowledge of all sales products, features, and rate plans as it pertained to customers’ monthly bill
• Excellent Verbal communication skills with new/existing customers
• Successful recruiting efforts of new business for both personal and small business client base
• Met and surpassed all monthly Mobile… Show more T-Mobile Sales Expert – Telecommunication Specialist

Jacksonville, Florida

Excellent Verbal/Written communication skills with internal and external partners.Analyzed daily system reports via Microsoft Excel for accurate monthly incentive distribution.Trained new hires and gave adequate knowledge of both, OCC and company driven policies and procedures, as it pertains to retention and liquidation default servicing.

Jacksonville, Florida

Efficiently served as a contact and trusted advisor for borrowers throughout account delinquency.· Assisted borrowers in resolving their financial hardships through either retention or liquidation options, while maintaining a high phone Quality Assurance score.· Extensive and timely Inbound/Outbound telephone communications to satisfy OCC regulations and.

Jacksonville, Florida

Responsible for set up, review and analysis of hardship packages submitted by borrowers who are in need of assistance to resolve their mortgage delinquency.-Reviewed financial documentation as pay stubs, tax returns, bank statements, credit reports and various other forms of documentation to determine modification eligibility for hardship assistance.·.