Ivan Ray Email & Phone Number

United States

Mphasis Limited, Jacksonville, Florida 2019 – Present Mortgage Origination Project – Team Ops Manager – Appraisal Liaison; Support; Title; Post Close • Develop and implement training, certification, continuing education, quality controls, and production goals for varying teams in support of mortgage originations in the specific areas of: Homeowners’ Insurance, Verification of Employment, Refinance Payoff, Title Review and Correspondent - Post Consummation Review • Conduct… Show more Mphasis Limited, Jacksonville, Florida 2019 – Present Mortgage Origination Project – Team Ops Manager – Appraisal Liaison; Support; Title; Post Close • Develop and implement training, certification, continuing education, quality controls, and production goals for varying teams in support of mortgage originations in the specific areas of: Homeowners’ Insurance, Verification of Employment, Refinance Payoff, Title Review and Correspondent - Post Consummation Review • Conduct weekly and monthly performance analyses with Chase representatives to discuss and strategize forecasted volumes, statistics, action plans, pain points, current events, and data reporting to ensure that the vendor is consistently in adherence to the contractual obligations and expectations of Chase • Lead analysts and performance coaches in the areas of resource and pipeline management, attendance, systems maintenance and access queries, risk mitigation, data protection, mentorship relationships establishment, escalation delegation, and responsibility transitioning• Collaborate with leaders from various origination divisions (Sales, Service Provider (AMC), Home Lending Advisory, Client Care, Underwriting) to collectively research loan edits, timeline, paperwork received, and notes to dispute and overturn quality review exceptions• Run, review, and report periodic statistical data to teams for compliance, performance appraisals, potential incentives, recognition, merit increases, promotions, and continued development • Spearhead and coordinate on-boarding initiatives for 50% of the entire site to expedite processing for security clearance, systems access, token assignment, and training requirements Show less

United States

T-Mobile Sales Expert – Telecommunication Specialist• Actively engaged in customer contact with confidence, assessing the needs and concerns while building rapport • Vast knowledge of all sales products, features, and rate plans as it pertained to customers’ monthly bill• Excellent Verbal communication skills with new/existing customers • Successful recruiting efforts of new business for both personal and small business client base • Met and surpassed all monthly Mobile… Show more T-Mobile Sales Expert – Telecommunication Specialist• Actively engaged in customer contact with confidence, assessing the needs and concerns while building rapport • Vast knowledge of all sales products, features, and rate plans as it pertained to customers’ monthly bill• Excellent Verbal communication skills with new/existing customers • Successful recruiting efforts of new business for both personal and small business client base • Met and surpassed all monthly Mobile Expert sales metrics, as a top tier mobile expert in the country Show less

Jacksonville, Florida

Excellent Verbal/Written communication skills with internal and external partners.Analyzed daily system reports via Microsoft Excel for accurate monthly incentive distribution.Trained new hires and gave adequate knowledge of both, OCC and company driven policies and procedures, as it pertains to retention and liquidation default servicing options.Re-constructed Inbound/Outbound call models to maximize QA Scoring opportunities fordepartment.Effectively managed… Show more Excellent Verbal/Written communication skills with internal and external partners.Analyzed daily system reports via Microsoft Excel for accurate monthly incentive distribution.Trained new hires and gave adequate knowledge of both, OCC and company driven policies and procedures, as it pertains to retention and liquidation default servicing options.Re-constructed Inbound/Outbound call models to maximize QA Scoring opportunities fordepartment.Effectively managed approximately 12+ team members Coached a department high QA average of 98.6% during tenure.Coordinated and gathered information from other default departments (foreclosure, bankruptcy, collections, etc) to effectively communicate default decisions to the borrower; which lead to a 5 Star rating in Customer Servicing operations. Show less

Jacksonville, Florida

Efficiently served as a contact and trusted advisor for borrowers throughout account delinquency.· Assisted borrowers in resolving their financial hardships through either retention or liquidation options, while maintaining a high phone Quality Assurance score.· Extensive and timely Inbound/Outbound telephone communications to satisfy OCC regulations and guidelines.· Coordinated and gathered information from default departments (foreclosure, bankruptcy,collections… Show more Efficiently served as a contact and trusted advisor for borrowers throughout account delinquency.· Assisted borrowers in resolving their financial hardships through either retention or liquidation options, while maintaining a high phone Quality Assurance score.· Extensive and timely Inbound/Outbound telephone communications to satisfy OCC regulations and guidelines.· Coordinated and gathered information from default departments (foreclosure, bankruptcy,collections, etc) to effectively communicate default decisions to the borrower.· Reviewed documentation sent in by borrowers ensuring loss mitigation workout packages are complete for retention review, allowing a 90% review rating for all received packages. Show less

Jacksonville, Florida

Responsible for set up, review and analysis of hardship packages submitted by borrowers who are in need of assistance to resolve their mortgage delinquency.-Reviewed financial documentation as pay stubs, tax returns, bank statements, credit reports and various other forms of documentation to determine modification eligibility for hardship assistance.· Determined workout options which included loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance… Show more Responsible for set up, review and analysis of hardship packages submitted by borrowers who are in need of assistance to resolve their mortgage delinquency.-Reviewed financial documentation as pay stubs, tax returns, bank statements, credit reports and various other forms of documentation to determine modification eligibility for hardship assistance.· Determined workout options which included loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance agreements.· Worked with borrowers, real estate agents, attorneys, brokers and other vendors to avoidforeclosure and to mitigate losses to the company.· Counseled borrowers on best alternative to avoid foreclosure.· Contacted customers via telephone, as well as in writing to respond to inquiries. correspondence to, respond to inquiries, set expectations, and review options and providesolutions for new loan terms. · Coordinated and gathered information from default departments such as foreclosure, bankruptcy, collections, loss mitigation, etc. in order to communicate all default statuses and decisions to the borrower. Show less