Ivan R. Email & Phone Number

Salt Lake City, Utah, United States

Salt Lake City, Utah, United States

TechOps Analyst

Greater Salt Lake City Area

L4 Engineers Support. MacOS/Windows Support ITSD Project Support.Telephony system configuration and support.Manage IT hardware and software inventory.IT Procurement.

Salt Lake City

• Processing user requests regarding phone provisioning and programming.
• Setting up and Programming phones on the Cisco platforms
• Provisioning/deprovisioning Voicemail.
• Creating/Maintaining/Deleting Voicemail System Distribution lists.
• Interact with onsite/in-house counterparts and vendor teams.
• Coordinate with users and vendors to ensure on-time fulfillment of requests.

Salt Lake City Area

Lead a team of 6 IT Analysts. Managed the key performance metrics following the SLA to consistently meet the requirements for Investment Management Division.For two years and half I maintained my team on the high-performance percentile. Distribute the volume of incoming tickets according the priority of incidents severity.Cisco Unified Communications.

Greater Salt Lake City Area

Greater Salt Lake City Area

Implemented a project with 12 IT Support Techs to redefined the SLA process, to provide an efficient IT Support to 60+ companies

Mazatlán Area, Mexico

• IT Manager
• IT Procurement.
• Managed MS Windows computer operating systems.
• Responsible for writing, maintaining, and implementing active directory group policies and group preferences.
• Responsible for conducting patch management and upgrades to server environments as well as desktop environments.
• Responsible for developing and managing Citrix, 1-link, ConnectWise, Active Directory, and PCI environment systems for point of sale, statistical analysis, software and hardware management, inventory control, and.

Mazatlán Area, Mexico

I lead a team of 2 and worked part time as Network Instructor

Ogden

In charge of Managing Cisco Surveillance IP camera System and door access security. Managed the whole college campus 265 cameras archives and configuration and maintainance. Provide IT Support to the school faculty.

North West Region 10, Washington

• Responsible for maintaining and supporting desktop, laptop, server, network connectivity, software, disk storage arrays and other hardware.
• Task preventive maintenance
• Maintain with MS Windows computer operating systems.
• Editing and implementing active directory group policies and group preferences.
• Responsible conducting patch management and upgrades to server environments as well as desktop environment.
• Responsible for developing and managing PCI environment systems for point of sale, statistical analysis, software and hardware management, inventory control, security, and policy management.

Snohomish, Washington & San Bernardino California Sheriff Department County.

• VoIP installation services: site surveys, adds, moves and changes
• Local site administration: MS Servers, LaserPhone, Laser Net & Laser Print VoIP systems
• Equipment upgrades/retrofits
• Repair and preventative equipment maintenance
• Document trouble ticket and its resolution thoroughly and accurately

Claremont, CA

IT Service Desk Manager. Hardware and software Procurement. MS Active Directory. Manage and Update GPO's. Build and deploy OS images.

Claremont, CA

Claremont, CA

Provide Tier I support to company users and log ticket request. Perform ongoing performance tuning, preventing maintenance, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.MS Active Directory. Unlock accounts / Create, and disable user accounts per request.Deploy OS Image to Computers.

Bachelor'S Degree, Information Technology, 3.8

Associates Degree, Information Technology - Computer Network Systems, 3.3