Ivan Roche Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Lead business analyst responsible and led conversations around design and business requirements for the business across various domains.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Performed a service delivery management function and played many tactical roles to ensure success in delivery and enablement of key digital projects.- Oversaw service levels for Kotahi's digital managed service desk function accountable to the Head of Digital Enablement, report progress and influence positive outcomes for key stakeholders.- Consulted and responsible key Digital/IT service management functions (Service Operation, Service Design, Service Transition, Continual Service Improvement).- Collaborated with developers, analysts and project managers to expedite incident resolutions.- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.- Met with business leaders to better understand IT issues that negatively impacted businesses, answering questions and drive exceptional Digital service levels.- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.- Designed, documented and executed maintenance procedures, including system upgrades and patch management.Achievements:- Performed a functional analyst and project manager role to deliver a key Integration project (INTTRA Platform). Resulting in over 500k+ cost saving.- Service transitioned 5 major software implementations - new transport management system, new financial system (Dynamics 365), new land transport planning & optimization service, Microsoft Teams cloud calling & Salesforce CRM (total initiatives over 5million+).- Onboarded new application support services with Kotahi's existing managed service provider. Driving complete coverage of support and documentation of Kotahi's Digital/IT ecosystems.

Auckland, New Zealand

-Implemented and established new API Integration platform to better access and transfer data between Kotahi and it's customers.-Involved in all testing procedures and wrote test cases and scenarios for development team.-Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.-User story writing and performed requirement gathering sessions for key event management project.-Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.-Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.-Optimized system and platform performance capabilities in most efficient, practical way possible..-Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.-Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.-Provided training to end users on new and updated systems and software.

Auckland, New Zealand

Senior data analyst on a newly created team, to explore a new value creation idea and support Kotahi's current optimisation platform.

Auckland, New Zealand

Defined company-wide third-party data processes and procedures, prioritizing cost-effective solutions as part of a role in the data and reporting team. Mapped key operational processes and used data to create insights for areas for improvement in data quality, completeness and velocity.

Auckland, New Zealand