BFSI Portfolio Director, managing Product Delivery Managers of different accounts in the computer software industry. Skilled in Agile Methodologies, Operations Management, and Business Process Improvement. Strong program and project management professional.Customer Relationship Management: Management meetings with clients regarding team performance, upcoming projects, goals and vision.

Senior Program Manager with a demonstrated history of working as Scrum Master and Product Owner in the computer software industry. Skilled in Agile Methodologies, Operations Management, and Business Process Improvement. Strong program and project management professional

* Program Manager with Scrum Master or Product Owner role to achieve Agile Practices: Removed impediments to achieve a healthy product backlog with defined user stories, Follow up on mockups/use-cases, envisioned and pursued a clear definition of “done”; performed retrospective meetings, coordinated demos for completed iterations, coordinated iteration planning and kickoff meetings, Led daily standup meetings. Responsible of team metrics, KPIs, Cycle time, Burndown chart. Great leadership and management skills.* Customer Relationship Management: Performed Management Meetings with clients regarding team performance, upcoming projects, goals and vision with the client * Team Support for self-organized teams: executed one-on-ones with each team member, engaged Teams Career Development Plan for follow up, led annual and semi annual merit reviews to follow up on employee performance, Performed 3 month evaluations to employees who undergo their trial period, realized 360 evaluation surveys with teams, performed exit interview processes, Assured that team complied with Tiempo Quality System (TQS)* People Management: Operate PTOs, vacations and absences. Generated Team Profile Forms as the main tool for recruitment, liaison between accounting and client for any changes in billings (resignations, new members, overtime, etc), assist on Tiempo´s sales engagement model. Created plans related with team members that might affect operation: Performance improvement, changing roles, maternity leave, etc. and follow up of these plans.

* Analyzed customer requirements to map the design of complex web-based systems, led and managed projects using Agile and Scrum Management methodologies. Create an on-line tool that enables file-management, provides exact location of house-credits owned by Infonavit through a geo-reference tool, ensured accurate inventory count allowing visualization and grouping by the creation of geographic polygon regions.* Lead internal and external meetings aided with TFS (Team Foundation System) to communicate project status, updates and deliverables. Reviewed project timelines, status reports, and project phase reports with team and clients. Guided clients defining project deliverables. Promoted improvement using the kan-ban system with developers teams.* Acted as the liaison between the customer and site project team to ensure all quality standards, validation needs and customer requirements met.

* Lead and managed key projects with interdisciplinary team members, coordinating resources to establish accurate closures. Purchase planning, Specifications development, Website designs, Supplier research and selection, Price negotiation.* Client account manager; sales prospecting and client´s loyalty development. Critical link between the client and internal project team.

* Mexico’s Northwestern Regional Head (Baja California Norte, Baja California Sur, Sonora, Sinaloa, Jalisco and Nayarit) responsible for the proper installation and maintenance of the Cold-Chain Equipment located on each retailer´s convenience store. * Local and foreign Supplier Development and Selection, price negotiations for services. Developed time tables and KPI´s for the entire region.

* LUFUSSA (Largest Honduran Electric Generation Plant). Head Auditor in charge of compliance assurance of tools and processes implemented during the project. * DROMEINTER (Company specialized in food and medicament distribution) Led observation and statistic studies to identify opportunity windows in order to increase sales.* GRUPO INTUR. (Strongest group of franchises in Central America, located in Honduras – 7 brands with 106 stores nationwide) Led and implemented a project to optimize purchasing, warehouse management and distribution departments aimed to increase business profitability.* PLASTIGLAS. (Pet and Non-Pet Bottle Manufacturer) Coordinated a consultancy project designed to improve profits through design and implementation of optimized processes in the Logistics department in Panama and El Salvador.* RICARDO PEREZ (Auto dealer in Panama for Toyota) Led observation and statistic studies to identify cost reduction opportunities and nurture efficiency.

* Coordinated multidisciplinary teams and simultaneously Implemented Engineering Projects which resulted surprisingly challenging and satisfactory.* Optimization of resources, material content, and processes to meet the company’s annual goals in variable cost productivity.* Six Sigma oriented using NPI Methodology as a basis for projects. * Direct Responsible for the start up of a completely new line of products for the business since conception to completion. Feasibility and budgetary analysis; machinery and materials selection; supplier development and location analysis for factory’s growing plans.

* Led and managed key projects increasing business profitability, coordinating resources and giving support to engineering teams thus achieving new product introduction goals. * Analyzed feasibility and timing of 150 new items introduction in 9 months. Created Bill of Materials, selected tools, machinery and equipment satisfying customer requirements.* Implemented and Followed-up Engineering Changes; Reduced Scrap through training.* Client account manager; Visits to national and international clients.

* Supplier Developer in e-Business: * Provided training to integrate GE suppliers into an internet-based system for receiving POs, invoicing, & shipping.