Ivan Ronquillo Email & Phone Number

Quezon City, National Capital Region, Philippines

• Receives, allocates and coordinates service requests from assignment to fulfillment of service in order to achieve set goals.• Perform service assignments to appropriate PSRs as well as resource allocation within the given service team/area.• Supervise a team of PSRs on daily basis from assignment to service fulfillment inorder to meet or exceed service objectives.• Manages challenges and resolves concerns which the PSR may encounter during service fulfillment.• Address team concerns and provide direction whenever needed.• Communicates with MDs regarding pertinent request information or for resolution of prevailing service concerns.• Resolves customer concerns and assists in its resolution to provide outstanding customer satisfaction.• Ensure that all business operations done by PSRs are in accordance with Company standards, policies, and service protocols.• Identify skills gap and either mentor or schedule trainings of team members so as to be able to assign appropriate tasks to PSRs.• Conducts performance evaluation of team members and provide feedback to Management for improvements.• Consolidation and timely submission of accurate team activity reports and performance data.• Establishing solid working relationships and professionalism among team members while ensuring adherence to service protocols.• Identify business operations challenges and suggest appropriate action plans.

Quezon City, National Capital Region, Philippines

• Plan each call through the proper identification of appropriate product or products to promote, which sales tools to use and the right schedule to execute the call.• Observe, record and report competitor activities executed in the territory and identify appropriate counter strategy.• Attain assigned sales and market share goal.

Quezon City, National Capital Region, Philippines

• Plan, organize and execute product presentation to physicians and skin clinics regarding the therapeutic use of the product, mode of action, features and benefits.• Constantly endeavor to improve product knowledge and selling skills at company standards in order to deliver appropriate information to physicians effectively and professionally.• Effectively manage expenses and maintain desired sales to expense ratio.

Quezon City, National Capital Region, Philippines

• Resell the value of DirecTV satellite cable service for new customers to prevent them from canceling before the date of installation.• Assist sales management and team in all aspects of supporting the customer.• Responsible for providing new product set up information to customers.• Research and resolve any customer issues by working with various departments. • Coordinates customer orders and payments. • Ensures correct product specifications are delivered to customers.

Quezon City, National Capital Region, Philippines

• Responsible for providing telephone support for customers on operation or maintenance of Dell SMB XPS hardware products. • Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues. • Responsible for customer satisfaction through effective handling of customer problems. • Ensures proper escalation procedures are followed. • Performs work in accordance to standardized policies and procedures. • Exhibits strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse, Foundation For East Asian Development (Fead) Scholar

Activities and Societies: Central Student Council - Academics and Committee Head

Graduate, Secondary Education, Best In Math, Computer, And English