Responsible for delivery, scheduling,, vendor management, budget control, and client facing contact for multiple projects

In charge of the supervision of Service delivery for End User Support for multiple clients based on the countries of Peru, Ecuador and Bolivia, with concern on the operations of client related to healthcare,consumer, technologies, Telco and Mining industries.In charge of management and evaluation of the delivery operation managed trough Onsite or dispatch support model, evaluation and control of SLAs and SLO´s metric , in charge of the Vendor management with 3rd Party involved in each client operation, first point of contact for escalations, financial reports and control, local evaluator for new business clients requirement and service modelling support based on DxC delivery portafolio and capabilities of the country regarding business and client needs.

Responsible of Multiple Account supervision, also control Budget and Forecast of delivery cost based on Metrics and SLAs, also in charge of Technician staff used for dispatch and onsite support on those account related to different industry sector as Healthcare, Mining, Consume, IT and others.

IT Operations Site Support analyst in charge of local support task and Datacenter management, also responsible of project implementation and deployment regarding all IT HQ Corporate development and needs to offers competitives solutions to employees based on local requirements and IT infrastructure growth projection as leader on IT solution and services.

Delivery account Supervisor for End User Field Support of Enterprise Services business unit, in charge of supervision of Service delivery on multiple clients based on Peru, Ecuador and Bolivia, with know how of operations of client related to healthcare,consumer, technologies, Telco and Mining industries.Responsible of control, management and evaluation of ongoing operation managed trough Onsite or dispatch support model, SLAs and SLO´s metric evaluation and control, Vendor management with 3rd Party support, client escalation contact, financial reports and control, local evaluator for new business clients requirement and service modelling support based on HPE delivery portafolio and capabilities of the country where the service must be delivered.