Ivan Santos Email & Phone Number

Wesley Chapel, Fl, Us

United States

Florida, United States

In this role, I play a key role in managing all facets of global operations associated with the business, overseeing day-to-day office functions, customer service, sales, supply chain, and logistics for strategic decision-making. I analyze and meet unique requirements by negotiating terms and conditions of business proposals and sales contracts. As a leader, I steer the performance of 20+ team members, overseeing $1B in direct and indirect sales across 140+ countries worldwide. I leverage exceptional leadership talent in mentoring and facilitating the growth of 100+ existing employees around the globe. In my role, I determine improvement areas, bridge gaps, and overcome office challenges by establishing and fostering professional relationships. I consistently stay abreast of innovative company products, services, and procedures on a global scale.A small selection of my key highlights includes:• Maximized profitability by performing comprehensive reviews of completed work to validate consistency, quality, and performance, including financial results with partners.• Ensured business continuity during global disruptions and minimized supply chain risk by 25% by directing formulation and implementation of risk management strategy.• Met budgetary constraints by streamlining cost-effective system processes for domestic/international freight.• Slashed COGS by 15% and operational costs by conducting market research and recognizing new vendors.• Achieved 20% reduction in supplier lead times and 15% in overall procurement costs through SOP execution.• Boosted productivity of the distributor support team, refunds, and returns departments by drafting a new SOP.• Successfully introduced new products internationally by overseeing cross-functional teams.• Improved worldwide forecast accuracy by over 15%.

In this role, I forecasted annual sales quotas for assigned territories. I rendered expert-level support in setting new sales objectives and estimating/creating annual sales quotas for territories. Additionally, I verified purchase orders and invoices for payment with strong attention to detail and updated all job-related documentation, encompassing change of orders and production reports, ensuring accuracy and completeness. I monitored costs and adjusted as needed to remain up to date with competition and supply and demand.My accomplishments included:• I was commended by management for demonstrating excellent performance in acquiring record-setting sales figures of $7M, including territory startup/expansion and new account development.• I ensured accurate forecasting by monitoring sales volume and profit for new and existing products.• I was recognized for my contributions to record-setting sales figures, territory startup/expansion, and new account development.

In this role, I managed customer portfolio by servicing relationships and cross-selling products and services to key accounts. I engaged customers in conversation regarding financial needs, offered education on bank products and services, and developed sales pitches to sell products and services to new and existing customers. Finally, I identified prospective customers through lead generation and conversion practices.My accomplishments included:• I received various awards, including the 'Rookie of the Year Award' (2005), the 'Superb Customer Experience Award' (2006, 2007, 2008), and the 'Citi Star Top Producer Award' (2006, 2007).