Ivan Serra Email & Phone Number

Cadzand, Zeeland, Netherlands

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

• Assisted in the preparation and cooking of various dishes under the guidance of the Chef de Partie.
• Maintained a clean and organized workstation, adhering to food safety and hygiene standards.
• Participated in daily kitchen operations, contributing to team efforts in a high-paced environment.
• Gained hands-on experience in a professional kitchen, improving culinary skills and techniques.

Lisbon, Portugal

• Monitored and reviewed user-generated content, including videos, comments, and live streams, to ensure compliance with platform guidelines and community standards.
• Evaluated flagged content for potential violations, applying consistent and fair judgment in accordance with established policies.
• Collaborated with the moderation team to update and refine content policies, ensuring they remain relevant and effective in addressing new trends and potential issues.
• Maintained detailed records of moderation actions and provided regular reports on content trends and policy violations.
• Utilized advanced moderation tools and technologies to efficiently manage high volumes of content while maintaining quality control.
Contributed to the development and implementation of training programs for new moderators, ensuring they understand and can effectively apply moderation guidelines.

Lisbon, Portugal

• Assisted in the development and enhancement of Bairro's online grocery delivery app, focusing on improving user experience and functionality.
• Conducted market research and competitive analysis to identify trends, customer needs, and opportunities for product improvements.
• Collaborated with cross-functional teams, including design, engineering, and marketing, to implement new features and resolve product issues.
• Participated in the product development lifecycle from concept to launch, including defining requirements, creating user stories, and prioritizing the product backlog.
• Analyzed user feedback and data analytics to identify pain points and areas for improvement, proposing actionable solutions to enhance the app's performance and customer satisfaction.
• Supported the senior product manager in developing product strategies and roadmaps aligned with the company’s goals and customer needs.
• Facilitated user testing sessions to gather insights and validate product features, ensuring they meet user expectations and business objectives.
• Monitored key performance indicators (KPIs) and provided regular updates on product performance, identifying areas for optimization and growth.

Lisbon, Portugal

• Oversee the cold station, preparing and presenting cold appetizers, salads, and desserts.
• Manage inventory, ensuring adequate supplies and minimizing waste.
• Train and mentor junior kitchen staff, fostering a collaborative and efficient work environment.
• Maintain high standards of cleanliness and organization in the cold station.
• Collaborate with the head chef to develop new recipes and improve existing ones.

Lisbon, Portugal

• Select randomly transactions handled by our agents, and measure if the requirements Critical to quality were
delivered accordinly to the defined service rules;
• Identify trends, outliers and process level improvements, feeding operations with that Feedback and deliver to
the Client the product/service optimization ideias;
• Control the KPI’s, translating the result obtained to our internal and external teams;
• Deep dive analysis to root cause why certain agent, team or any KPI is showing a very good or very bad
performance;
• Outlier Management Improvement process in colaboration with team leads;
• Providing recommendation of training topics to the Training Department.
• Weekly Reports
• Shadowing sessions for new hires
• Weekly reporting
• Analyses as per client's request

Creator of books. Specialized in fine arts topic. Here are all my books - https://www.litres.ru/ivan-chudov/

Moscow, Russian Federation

• supervising a team of 4 members:
1. Social media manager
2. Data analyst
3. Developer of the website
4. Content creator
• Developing a roadmap
• Weekly reporting for CEO

Haute Cuisine Chef

Product Management

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management