Ivan Serrano Email & Phone Number

To build a team to support the growing needs for the company as well as creating new Protocol guidelines,. Help manage the Azure environment and O365.• Design & Setup On-boarding and Off-boarding rules, protocols and regulations to enhance the HR department’s procedures and minimize the unregulated trivial steps.• Write protocols for end user devices deployment and recovery.• Re-design the ticket handling procedures, and ticket flow.• Creating and designing unattended app deployment via scripts through the management portal of the ticketing system.• Integration of end user devices in Azure’s Entra, including group management, device management, VM machine management, licensing management, remote access management, SharePoint management, Azure Role management.• VOIP migration to Ring Central.• Research 3rd party to manage printer to all our sites and finalizing agreement.• Develop inventory managing process.• Deploying a fleet managing process and protocols for driver’s safety and reducing company liability.• Managing mobile devices in Meraki and training techs on the use and implementation of all network devices.• Developing a legal hold process to recover data and keep said data safe and available.• Setting up redundancy security Internet access for all sites.• Migrate entire Entra into Intune, using Company Portal app to manage PC’s security compliance.• Setup Dell server for archiving VM machines by moving the VM’s image to a local server, for archiving/backup redundancy.• Manage Adobe apps to members in different departments.• Migration from Proliant to UKG as part of HR management team.

Temple Terrace, Florida, United States

Senior Desktop Support Manager• Performed migration project for O/S, from Windows 7 to windows 10 and 11, in a highly secured environment by following HIPPA compliance. • My customer support skills are directly responsible for taking a negative history to a very high positive in satisfaction.• MS Outlook data migration from MS-Office 2007/2010 to MS-Office 2016(O365) maintaining data security and integrity.• Perform HIPPA compliance regulation audits to verify compliance on all systems.• Assist HR for On-boarding/off-boarding process, for proper access to Active Directory.• Compliance verification on computers remote access, as well as their wireless encryption w/ Cisco, Zscaler.• System configuration to access Domain network and Internal Private Information Lab System.• Configuring Zebra printers to connect to 2 different networks, Regular LAN interface and an internal secured AS400 interface for Lab Information Systems.• Use BeyondTrust for remote access to assist users w/ any issues.• Use Service Now as ticketing system to document issues and accountability purpose• Managed Inventory by keeping a well-organized record system.• Constantly improving the time response for SLA & customer satisfaction.• Lead team for project completion according to expectations.

Florida, Usa

• Performed migration projects for O/S, from Windows XP to Windows 10, while working at a major manufacturing plant.• Coordinated Domain Controller server migration project. As part of the server team, Backed up old servers, demoted, and install new cluster servers MS-Windows server 2018 w/ Hyper-V servers’ setup; restoring servers to perform as if they have never been missing, in an industry that performs in 24/7 basis. This included setting up Active Directory within the server.• Provide technical information to management for upcoming projects and manage project schedule and report to management for said projects.• Provide desktop support for SQL based databases, as well as older MS-Access customized databases, for over 5,000 users globally.• Part of a major team coordinating and delegating to deploy Windows 10 and MS-Office 365, upgrade provide deployment through CMDB for compatible models to Windows 10.• Manage Azure Active Directory Enterprise for single sign-on w/ multifactor authentication to access network shares globally, following group policy depending on the OU users belong to, delegating rights depending on user’s access requirements. • Application support for MS-Office 365, MS-office 2013, Cisco and Zscaler VPN’s, integrated with Azure.• Use Service-Now system and Leding2lean ticketing systems, for incident management and documentation.• Assist HR on the off-boarding and on-boarding process by updating procedures to follow these processes.• Perform data recovery data on shared drives, as well as standalone machines.• Manage Office 365 users to add/remove users/ setup rules, forward email account, shared email accounts, & account termination.• Manage server for shared drive access, as well as group policy, distribution groups.• Managed Inventory by keeping a well-organized record system.• Constantly improving the time response for SLA & customer satisfaction.• Lead team for project completion according to expectations.

To be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. Managing information technology and computer systems, & Controlling and evaluating IT and electronic data operations.

To asses clients needs to find cost effective, short term/long term solutions, which provide a good return of investment. Provide tech support for clients’ networks and servers, as well as desktop stations within a timely fashion, positive attitude, and the up most professionalism.

Managed a team of Instructors. Manage student population within the program.Designed & completed daily reports to superiors.Re-designed educational program outlines as well as daily schedules for accreditation compliance. Technical instructor hands-on for Windows XP Professional, Windows 2003 Server Enterprise, Cisco, Linux, Networking hardware and software, Networking,.

Evaluate client needs based on their every day applications and capabilities to improve office performance.Network design, installation and, configuration of hardware and Operating Software, in a diverse number of platforms.Firewall/router setup for secured remote access (VPN)Troubleshooting existing networksProvide over the phone client support to solve issues in multiple environmentsProvide services as technical advisor on legal cases involving software piracyExtensive Forensic data recovery, Data loss prevention programsExtensive experience in Older Operating SystemsCisco based Security routersVideo Security Systems over LAN w/ Remote VPN access, WAN video network setup for online Web presentations/conferences

Bachelor, Science On Electrical Engineering

Activities and Societies: IEEE Society, UCF Eletronic club.

Aa, Associate In Arts

Activities and Societies: SCUBA diving club