Global Data Consulting and Services, Ltd., Moscow, Russia – the consultingand outsourcing company provides IT services aimed at the management,organization and development of client company’s IT infrastructure.As the tier two help desk and IT customer support junior engineer I took part inprojects requested by such companies as British Airways, British Petroleum, Lufthansa, Rockwell Automation, Yum and others.

Technical Centre Kuntsevo Limited, Moscow, Russia – the managingcompany of the Kuntsevo Group of Companies, which unites eightcompanies - official dealers in Russia of the world's leading carmanufacturers, including such as Ford, Hyundai, Lexus, Mazda, Mitsubishi,Nissan, Suzuki, Toyota, Volkswagen and some others (total number ofemployees more than 800 people).As Service Support Specialist of the Information Technology Department my main responsibilities were:- Technical support to users of computer and office equipment;- Providing uninterrupted operation and maintenance of computer networksand communication equipment, maintenance of system software, computingfacilities, applied software and office equipment;- Setting-up of computer and office equipment, installation of standardizedsoftware;- Collection of comments and requests of users and transferring informationabout the noted shortcomings to the immediate supervisor;- Identification and troubleshooting of complex software issues;- Timely maintenance and servicing of computer and office equipment, aswell as software installed in the companies.