Tier 3 senior voice engineer, working with Cisco Call Manager, Skype servers and Audicodes gateways, escalation point for lower tiers, dealing with customer's project and advanced configuration.

Cisco Technical Assistance Center (TAC) EngieerUnified Communications Internetwork System (UCIS) engineerKey responsibilities: Communicating remotely with mostly American customers, dealing with a ticketing system. Collecting, analyzing, and summarizing service issues, locating and isolating problems. Troubleshooting and resolving complex technical tasks. Last six months being a technical escalation point and leader of a small team, dealing with complex customer tasks, responsible for fast resolution and customer satisfaction. Experience in traffic engineering and specifically the following systems:Cisco Unified Communications Manager (CUCM) Cisco IM & Presence Server (IM&P)Cisco Unity Connection (CUC)Cisco Unified Attendant Console Advanced (CUAC)Cisco IP Communicator (CIPC)Cisco IP Manager Assistant (IPMA)Cisco IP PhonesMain application: Cisco JabberKnowledge of work with:GNS3, Wireshark, Audacity, VM Clients Microsoft Active Directory, DNS and DHCP server integrationsHaving a good knowledge of: IP Phone signaling protocols – SIP, SCCP

Working as a technical support tier one engineer. Communicating with customers via phone and e-mail. Providing technical support on HP Data Protector Software based on variety of features, including virtualization, Windows, Linux, Unix based servers. Mostly used for backup and restoring data from host-to-host or to hardware devices.

Intensive training five days a week, working on projects with colleagues separated in teams, presenting them to the company. Covering network fundamentals, administering Cisco Solutions in different areas as security, wireless, routing and switching, voice.