Tbs People Solutions Lead Icmea Region
Current- support all People Solutions operational accountabilities within the region, and partner to resolve escalations in a complex, unionized region with a high degree of customer satisfaction, expertise, and timeliness.- evaluating escalations, quickly analyzing the situation, root cause and determining the appropriate resolution, and communicating the resolution to original requestor and/or stakeholder.- responsible for resolving higher level complex inquiries, escalations and project support- implement process and technological improvements that can provide business value to Takeda.- act as a Transformation Lead for the region/country under TBS People Solutions management.- Identify the right mix of local and central delivery models to ensure operational effectiveness but also statutory compliance and governance.- optimize and simplify processes where suitable to support the end state, ensuring best practices and controls are in place. - develop and implement a robust Governance & Control framework in partnership with the Finance Risk & Control team.- lead, develop and empower an efficient, effective and agile TBS People Solutions teams.- drive a consistent and positive employee experience, embedding TBS mindset and culture throughout the transformation journey.- provide exceptional customer service, expectation setting and completing promises to employees. - answer queries via multiple channels (phone, web chat or portal). - serve as HR subject matter expert for a specified area such as Benefits, Compensation, Payroll, HR systems, etc. across TBS People Solutions.