Ivan Slim Email & Phone Number

United States

Led the deployment of A.I.-enhanced customer service solutions, resulting in a 40% improvement in customer satisfaction scores.Managed key accounts, developing and maintaining strong relationships with major clients, and contributing to a 20% increase in client retention.Collaborated with the sales and product teams to tailor services to client needs, ensuring a seamless onboarding experience and maximizing customer lifetime value.Analyzed customer feedback to inform continuous improvement of the customer service process, reducing complaint resolution time by 30%.

Oversaw a team of 20 customer service representatives, driving initiatives that improved team efficiency and customer service quality.Implemented new training programs focusing on emotional intelligence and A.I. tools, enhancing team performance and customer engagement.Coordinated with the IT department to introduce a CRM system, improving client tracking and interaction recording, leading to more personalized service.Played a pivotal role in achieving a 15% year-over-year growth in customer satisfaction during my tenure.

Provided first-line support to clients, resolving issues with a high success rate and ensuring a positive customer experience.Assisted in the development and implementation of an FAQ and self-service guide for common issues, reducing customer support calls by 25%.Contributed to the team by sharing insights and strategies, which were pivotal in the design of a new client feedback system that improved the product development lifecycle.Maintained detailed records of customer interactions, feedback, and resolutions, contributing to strategic planning and service improvement.