IT Systems and Services alignment to business objectives.▫ Project management & execution of IT Systems projects in matrixed environment.▫ Systems and Projects Team management. (Systems design, integration, customization).▫ Service Desk Team management. SL management. Service requests management, Incident and Knowledge management.▫ Data Management and Governance.▫ Complex problems resolution▫ Ensuring compliance & security processes and procedures for systems and data used.▫ Requirements and risk analysis, search and selection of proper tools and systems architecture to meet business logic, functionality, security and data protection compliance.▫ Vendors and contracts management: RFI, RFQ, RFP, contracts negotiations, further contracts agreements overseeing for related systems and services.

Performed technical team leadership role in a matrixed environment for enterprise business support and project-based applications development within an array of diverse systems and technologies architecture.▫ IT Services and Systems Management.▫ Service Desk Team management.▫ Data & Queries management, Reporting & Analytics.▫ Intranet portal design, implementation and maintenance.▫ Migration/integration/customization projects for core systems and services.▫ Technology trainings and coaching.

IT Systems and services supervision.▫ IT systems management (CRM/ERP/SIS/LMS/EHR/ATS..)▫ Data and database management.▫ Internal development of automation processes and systems integration.▫ Systems' integration.▫ Service Desk Team supervision.▫ Hardware and software provisioning.▫ License, vendor management. ▫ Maintaining documentation on systems, processes and procedures.▫ Coaching and training.▫ Tier 2 and 3 technical support.

Desktops, servers and networks maintenance, troubleshooting and evaluating technology issues.▫ Computer and technical support.▫ Maintaining company hardware and software programs.▫ Technology trainings.▫ CRM management.▫ Database administration.▫ Tier 2 technical support.

▫ Database design and DBMS management▫ CRM & EHR system development for dental clinics▫ IT consulting and training▫ Systems administrationMS Windows Server ▫ AD ▫ Mac OS ▫ SQL Server ▫ VB ▫ Exchange

▫ Web sites and portals back-end development.▫ Database design and DBMS management.▫ Content management.▫ PHP ▫ ASP ▫ PERL ▫ HTML ▫ DELPHI ▫ VB ▫ MS Windows ▫ Linux

Network and Systems administrationUsers support & troubleshouting