Ivan Solc Email & Phone Number

Kosice, Slovakia

As a scrum master:Scrum master for a team of 8 developersFacilitating all scrum ceremoniesIdentifying and removing obstacles within sprintsSupport of team self-organizationAs a project manager:Managing various projects across the organisationDealing with 3rd parties to ensure the quality of the services used by our clientsActing as a primary point and responsible for all project related changes concerning our main back office tool.

Kosice, Slovakia

As the SOE, ensured client needs are satisfied by constructing partnerships between client, account PE (Project Executive), and delivery organization. In the long term implemented these partnerships to ensure positive client satisfaction. Acted as key conduit for client project requests. Moreover, provided account leadership to service delivery team to develop program, project, and business strategies, while implementing resulting solutions to meet contract deliverables.Main Duties &… Show more As the SOE, ensured client needs are satisfied by constructing partnerships between client, account PE (Project Executive), and delivery organization. In the long term implemented these partnerships to ensure positive client satisfaction. Acted as key conduit for client project requests. Moreover, provided account leadership to service delivery team to develop program, project, and business strategies, while implementing resulting solutions to meet contract deliverables.Main Duties & Responsibilities:• Oversee day to day service delivery operations and act as interface between service delivery and client‘s account representatives.• Handle incidents as key success factor. Assure adequate communication channels with client and PE in any major incident are established.• Manage problems and changes according to contracted SLAs/SLOs, provide sound RCA to avoid repeated occurrences.• Provide leadership and direction to service delivery teams. Show less

Košice, Slovakia

• Manage optimal contract fulfillment for both the client and the company for the duration of the contract.• Procure services for the client a to optimal price and quality.• Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfilment.• Handle customer complaints and escalations within the framework of the complaint management process.

Slovak Republic

Providing knowledge of the ITIL terminology, structure, basic concepts and core principles of ITIL practice for IT Service Management.

Kosice

• Managing and coordinating all technical units which are needed to solve critical or high incident. Responsible for ensuring the re-establishment of the service by cross departmental coordination of all involved units within T-Systems International (TSI).• Managing and coordinating the analysis of the underlying root causes behind the major/ high incidents and defining the measures, that contribute to the overall improvement of the IT processes.Responsible for delivering the… Show more • Managing and coordinating all technical units which are needed to solve critical or high incident. Responsible for ensuring the re-establishment of the service by cross departmental coordination of all involved units within T-Systems International (TSI).• Managing and coordinating the analysis of the underlying root causes behind the major/ high incidents and defining the measures, that contribute to the overall improvement of the IT processes.Responsible for delivering the findings, documents and improving agreements within the agreed timeline. Show less

Kosice

Responsible for the provisioning and the quality of the 2nd Level Voice team.• operational interface to the SC OPM/SDM/customer/management for the commissioned scope of service within the service chain • communication with the SC OPM/SDM/customer/management and related operation teams with respect to service, quality and costs• accountable for the compliance with the parameters for event, incident, change and problem management within the Voice team as set forth in the OLA/SLA

Kosice

• Design and implementation of Cisco IP Telephony applications, including the configuration and deployment of Cisco Unified Communications Manager.• Handling of “level 2” network support functions for voice Cisco and Avaya networks.

Kosice

Providing customer service for AVAYA equipment for American Express:• administration of AVAYA PBX (various types of media servers and media gateways) and CMS systems systems (various types of CMS reporting equipment, CMS Supervisor)• administration of AVAYA Voicemail systems (Modular Messaging, Intuity AUDIX, Intuity LX, Octel, Meridian, Teleware)• administration of AVAYA phone equipment (various types of analog, digital and IP phones, IP softphones, data and expansion… Show more Providing customer service for AVAYA equipment for American Express:• administration of AVAYA PBX (various types of media servers and media gateways) and CMS systems systems (various types of CMS reporting equipment, CMS Supervisor)• administration of AVAYA Voicemail systems (Modular Messaging, Intuity AUDIX, Intuity LX, Octel, Meridian, Teleware)• administration of AVAYA phone equipment (various types of analog, digital and IP phones, IP softphones, data and expansion modules) Show less

Kosice

• provisioning support to AT&T BVoIP customers, representing customer requirements through the planning, implementation and closeout phases for all projects• conducting a technical consultation with the customer• assisting the customer in voice provisioning and setup

Kosice

Telephone contacts with German speaking customers on the basis of database, active telemarketing, administrative support work, responsibility for quality of information, compliance with established communications standards.

Bachelor'S Degree, Information Technology

Education record