I design and build applications according to customer requirements and specifications. I lead configuration, maintenance, enhancement, troubleshooting, and support of commercial software packages, internally developed applications, and web services. Furthermore, I oversee customization and addition of new features to applications/software according to end user requests. Finally, I write and perform tests to fix application malfunctioning, assist with product launches, and manage vendor relationships.Some achievements in this role include:• Produced and published internal automation tools in JavaScript.• Created Jira software to communicate identified bugs.• Built custom Client configurations based on Json requirements of company's application.• Launched internal Mission-Control tool for Super Admin CRUD operations.

I am responsible for designing and enhancing code in Visual Studio in C++ and C# to create videogames in Unreal and Unity engines. I do this by partnering with cross-functional departments to develop gameplay programming project goals. In addition, I spearhead operations through building and maintaining master lists of features, system programming tasks, and schedules during weekly sprints. I utilize my skills to communicate technical requirements or limitations to team members, evaluate quality of deliverables, and provide feedback on game features throughout development life cycle. Finally, I execute high-level decisions to ensure solutions are implemented effectively.Some accomplishments in this role include:• Created a custom door open script utilizing SLERP to animate door opening.• Produced Pin Pad with a clear and enter button that could be used to gate doors with code that designers can customize.• Built an 'interact' function using ray-casting to determine object type and type action to take.

I was the first point of contact users faced hardware, software, or systems issues. Moreover, I responded to an average of 250 weekly calls, and logging detailed service tickets using Service Now. As a leader, I collaborated with team members in prioritizing incoming IT-related requests, troubleshooting defects, and closing tickets within specified deadlines. Lastly, I planned for installations, upgrades, updates, and maintenance to optimize system functionality.Some achievements in this role include:• Provided excellent management for US, Mexican, and European fleets.• Enabled efficient store support for all Gap and associate brands within US, Canada, EU, UK, and Mexico, including Old Navy, Banana Republic, and Athleta.• Prevented further financial loss by recognizing and discovering Gap fleet stores' missing iPod assets.• Handled escalations matters with vendor partners to ensure stores had appropriate equipment timely delivered.• Used Microsoft Teams to interact with other analysts to collect and share updates, as well to understand trends that stores face.• Configured PCs, printers, servers, network components, and other equipment.• Assisted with onboarding of new users, as well as kept inventory of all equipment, software, and licenses.

wide metrics and relevant data sources (operations, IT, customer feedback) that increased sales, profitability, and overall productivity. I applied my unique abilities to build systems that transformed raw data into actionable business insights. Finally, I selected, configured, and implemented innovative analytic solutions to drive growth.Some accomplishments in this role include:● Cooperated with District Manager in integrating data analytics processes that boosted revenue and sales, as well as maximized customer satisfaction within one year, as compared to the previous year.● Fostered engaging communication efforts between business units that further improved team performance.● Helped design and set up a next-generation Staples store in Ukiah, CA.

I was tasked with leading operational phases, including staffing, training of employees, scheduling and assigning copy production work, communicating with customers, incorporating quality control standards, as well as coordinating procedures with printing services. I also operated digital high-speed monochrome and color copiers and other relate copy/bindery production equipment. Lastly, I managed inventory of paper and supplies, while performing daily maintenance on calibration of commercial and Xerox printers.Some achievements in this role include:• Led a copy & print and sales team to meet weekly and monthly sales goals.• Oversaw and expanded Copy Center department through closely collaborating business owners to find best marketing solution that exceeded budget and target audience objectives.• Improved skills by developing vast knowledge and experience of using large Xerox printers.

I oversaw the team that offered technical customer support through setting up hardware and installing and configuring software, as well as managing security options and software in computers/networks to enhance privacy and protection from viruses or attacks. I focused on troubleshooting system failures or bugs, as well as initiating solutions that restored functionality. Some key accomplishments in this role include:• Supervised, trained, and motivated Technical and Technical Sales teams towards achieving weekly/monthly sales quotas.• Ensured same-day turnaround for fixing errors by diagnosing, debugging, and repairing Windows systems on customer computers, through researching solutions of event codes and BSOD, as well as using advanced virus removal software.• Cultivated and preserved relations with local business owners without IT teams and primarily relied on Staples' services.

In my earliest role, I fixed programming bugs by downloading and documenting updates and patches on college's Oracle Database. I also created SQL queries to manipulate access large volumes of data. Lastly, I maintained performance of database servers, while formulating processes for optimizing database security.Some achievements in this role include:• Ensured schools Oracle Database had the latest software updates installed and documented all changes.• Served as Project Lead for authoring handbook that instructed others on following appropriate procedures when Database Administrator was unavailable.• Recommended emerging technologies and remained available for on-call support as needed.