Optimized profitability by sourcing and negotiating freight service contracts to secure revenue gains. Strengthened traceability by accurately organizing documentation and centralizing all departments for streamlined efficiency. Identified daily freights utilizing load board, and contacted brokers to negotiate profitable deals and ensure information flow with zero discrepancies. Trained new staff members on best practices and protocol to ensure optimal productivity.• Secured new customers and revenue by identifying and establishing new contacts.• Eliminated workflow disruptions by assisting office personnel with timely IT, safety, and accounting problem resolution.• Built the IT infrastructure, including databases, remote access, and computer system maintenance for ensuring optimal workflow.• Established a records management process improvement to help information distribution activities, via Dropbox server, and operational goal attainment.• Automated workflow with converting 80% of the information flow into a paperless setup.• Supervised the accounting department, while conducting QuickBooks training with new employees to ensure optimal productivity.• Generated feedback and continuous improvement recommendations to senior management to determine employee advancement areas for implementation.• Setup the accounting department, including organizing documentation, building the web site, designing office network infrastructure and phone system, and developing the network and server database.• Liaised between the broker and driver or driver and shipper and receiver to resolve issues and satisfy all parties.

Created drawings for the customer presentation and shop drawings with all details necessary for production. Extended equipment functionality by maintaining computer systems and the network. Interfaced with the sales department to identify orders and discuss customization preferences with the customers to enhance the experience and engagement. Partnered with production management to identify optimal ways for achieving results that customers expect for improving satisfaction and retention. Helped production personnel in product issue, concern, or inquiry resolution. Communicated with customers to locate resources (space, funds, etc.), explain ideal solutions, and meet exact requests. Mitigated regulatory risks by creating site drawing with elevations and other details needed to ensure compliance with laws.• Engaged with customer and cultivated rapport to identify needs, devise ideas, and communicate results to management and the production floor for implementation into final tune-up/production.• Utilized AutoCAD and Inventor to design drawings.• Followed up with production to share project progress and inform management about status or issues for corrective action planning.• Organized new library containing all part and machine production’s inventory.• Recovered a lost library and organized it from scratch for easier accessibility.• Designed a previously un-conceived turntable and ski belt for a Wisconsin resort to expand product offerings.• Introduced 3D rendering for drawings to utilize during customer presentations, yielding positive customer responses.• Trained workers for WaterJet and Mazak laser cutter usage and production during initial equipment adoption.

Minimized workflow delays by ensuring all production equipment operated as design at all times. Helped adjust and remodel floor machines for new production operations. Partnered with management and production personnel to resolve issues and discuss daily plans to ensure on-time goal attainment. Interacted with production workers to address issues and minimize production downtime.• Utilized hand tools for floor task fulfillment and computers for supporting PLC programming activities.• Introduced a custom made machine for media dispense on litmus paper.• Reduced programming time to less than 20% by introducing controller programming for high pressure cookers via computer to eliminate usage of hands and automate the process.• Designed a special tool for opening and cleaning V blender and improving process efficiency.