Onboarding / mentoring new colleaguesWorking on automation of repetitive tasks related to client reportingResolving both internal and external escalations of complex technical issues adhering to contractual SLAsMonitoring & proactive measures to cut down the escalations

Developing and maintaining Qlik Sense applications according to stakeholders requirements

Daily interaction with customers, internal engineering teams and sales and customer success teams in order to provide our clients the best service we canSQL custom reporting virtual team organisational SPOCManaging expectations around reporting requests with internal stakeholdersDetermining validity for extracting reports; to be fully compliant with data privacy policiesCommunicating with data privacy and security operations teams so that we are aligned on both sensitive data security/safety measures and business expectations fieldsCooperating with different database teams to find solutions for tricky situations and challenging clients ideasSharing data securely per established procedure Constantly looking for improvement areas in reporting and other fieldsMotivated to initiate and push automation ideas and processesSpreading new procedures and ensuring adoptionOnboarding new colleaguesResolving both internal and external escalations of complex technical issues adhering to SLAsTools used: Zendesk, Confluence, Jira, Microsoft Office tools, Kibana, Microsoft SQL Server Management Studio, Xmind

Providing technical support; effectively communicating with customersProactive work and preventing problems to happenWriting documentationDetecting bad habits or ineffective procedures and cooperating with my colleagues in order to improve our effectivenessWorking on automation of repetitive tasksUsing SQL queries to create a different kind of custom reports; analyzing reports; finding some differences or patterns Creating monthly service reports

Learning basics about the telecommunication industry and the whole set of different productsTroubleshooting customers issues; daily experience with reading all kind of internal logs and communicating with clients and operators/suppliers as well as with colleagues from different departments (developers, sales)Testing new features

Working on IDEA business application different modules (for example, modules related to personnel, finances, purchasing, wholesale, retail, manufacturing).Communicating with customers to understand additional feature requirementsCooperating with colleagues from customer support/marketing in order to find some weak spots & test solution better. Small company so communication was always quite direct and we all knew where are the pains and bottlenecks.

Got in contact with the Delphi environment and worked quite a lot with Oracle (via Toad). The majority of application logic was written on the DB side (Oracle PL/SQL), Delphi was mostly used for GUI and just calling the procedures & functions written on DB side.