• Increased sales revenue by RM200k+ per month while maintaining the costing of the company. (November 2024 - RM700k +) • Assessed and developed all aspects of Tiktok by monitoring Shop Ads, Affiliates, Video, and also Live.• Analyzed key performance metrics and proposed strategies to improve overall sales performance

• Acquired and upgraded 50+ customers to be Preferred Customers with RM250k Asset Under Management.• Established close relationship with customers by giving excellent financial solutions, services and support.• Diversified customer portfolio according to their needs into various deposits, investments & insurance.

• Achieved new business growth of RM1,000,000 gross written premium from January to November 2022.• Developed close business relationship with brokers by giving beneficial advices, services and support• Provided quotation to brokers through risk assessment and determine acceptability, coverage, and pricing. • Conducted physical risk surveys and prepare reports and recommendations to minimize loss exposure. • Reviewed credit control of the portfolio, and ensure clearance of outstanding premium within 6 months.

This program aims to attract and develop talented fresh graduates from all around Malaysia. Graduate trainees are given to rotate to 3 different departments to learn and gain experience, they are Underwriting, Claims and Business Unit. In short, this graduate trainee program is beneficial as it provides wide exposure, learning opportunities, exciting job rotations and functional trainings under the direction of experience staff.My key responsibilities include:• Developed basic understanding of the insurance policies and ensure full compliance to the company’s policies, procedures and related legal and regulatory requirement.• Assess all aspect of technical underwriting, and determine scope of covers, terms & condition, pricing and etc.• Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims.• Ensure claims reserves are maintained appropriately and adequately provided at all times.• Established customer focused culture with prompt and accurate response to their queries and questions• Liaise with internal and external parties to solve issues on policy, underwriting and claim matters.• Developed close business relationship with internal departments, intermediaries and customers.• Assist with general administrative duties and ad-hoc tasks assigned by the superior.

• Developed monthly financial overview report on PBB portfolio including Housing Loan and Retail Business. • Analyzed the financial performance trends, make interpretation and provide recommendations.• Conducted market research, analyze competitors and identify business opportunities and solutions.• Extract data using Statistical Analysis System (SAS) Software, and ensure the data is updated and accurate.

Analysed on the Productivity Impact and “State of the Art” of E&E Industry in Malaysia 2018•Collect data from the targeted respondents using survey questionnaires prepared. •Built up my interpersonal skills through the process of collecting information from respondents.