Ivan Tedesco Email & Phone Number

San José, Costa Rica

Monitor overall operational processes and results. Responsible for ensuring service quality and support objectives consistent with strategic goals and standards. Enhance service quality, ensure compliance with company operating standards, and identify training needs to optimize service delivery and business growth. Maintain tracking and reporting of KPI's to give visibility on the overall operation to the team and stakeholders, by ensuring the team is meeting KPIs target. Performs under continuous alert mode and awareness of the task’s impact and distribute workload among the team. Relates well cross-culturally and cross-functionally to perform responsibilities which are dependent on external input. Prioritizes and delegates work assignments among staff members to ensure support to customers that balance impact to customers, service level and resource availability. Defines, documents, reviews the standard operating procedures. Monitors individual productivity, providing timely feedback to improve the service offered. Manages a complex large implementation/integration project or multiple small implementation/integration complex projects. Monitors/evaluates implementation/integration progress, maintains project documentation and develops presentations for communication. Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for problem resolution. Responsible for new employee's onboarding. Support and Ensure performance standards s of their employees by providing ongoing and timely feedback. Drive and Sponsors process improvement and operational excellence.

Costa Rica

Responsible for designing, maintaining, and updating key transaction support production databases. Provide technical expertise in the use of database technology and available tools, to contribute to the execution of the company’s marketing, finance, strategic, and customer care projects, and initiatives. Strong analytical and organizational skills and high attention to detail. Strong mastery of Excel and advanced English level (B2+). skilled professional in data wrangling and modeling (Python or R), database querying (e.g., SQL), and use of cloud-based platforms (e.g., Snowflake), also with experience in Power BI and Visual Basic.

San José, Costa Rica

Diseño de proyectos de complejidad Media-Alta bajo la supervisión de ingenieros de rango superior, realizando propuestas de diseño de los diferentes sistemas y alcance electromecánico, con una base técnica y siguiendo las directrices del ingeniero de proyectos

Costa Rica

Providing support on Anti Money Laundering (AML) compliance programs. Analyze how customers use our money transfer services by interviewing them over the phone, and by taking and performing calls to customers. Assisting with anti-money laundering compliance, by reviewing documents received via email, and/or by offline applications. Assisting in interpreting how money transfer services can be improved to enhance our customer experiences and will assess the AML knowledge when managing transactions and making accurate decisions, communicating to consumers, Agents, and/or Service Associates.

Bachelor'S Degree, Mechanical Engineering

Profesional capaz de resolver diversos problemas en los campos referentes a la consultoría y al diseño, propios de su especialidad. Entre.

Project Management Professional (Pmp)®, Project Management

Earners of the globally-recognized Project Management Professional (PMP) have demonstrated their extensive knowledge and mastery.