As a Helpdesk Support Field Engineer at Total IT Global, I provided technical support and troubleshooting for various IT issues, both remotely and on-site. I collaborated with other engineers and clients to prioritize and resolve problems, ensuring high-quality service and customer satisfaction. I also performed re-imaging, installation, configuration, and maintenance of different software and hardware systems.I have a strong educational background in IT fundamentals, with a certificate from 5ve and two MTA certifications from Microsoft in Windows Operating System and Windows Server Administration. I am proficient in Remote Desktop, MDM, and other IT tools and platforms. I am eager to learn new things and apply my skills to challenging and diverse projects. I am a responsible, energetic, and well-spoken professional with excellent analytical, problem-solving, and communication skills.