Ivan Thong Email & Phone Number

Singapore

CAREER HISTORY – DUTIES, RESPONSIBILITIESPRATT & WHITNEY SERVICES PTE LTD – June 2011- 10 Jul 2017 - Sales & Customer Service Executive Duties are as follows: • Handle customer accounts and liaises with operation department on customer demands• Identify potential new customers and analyze existing customers• Develop and execute sales strategies to grow the business, identify sales gap initiatives and growth plan processed to meet organization financial goals• Oversee and maintain customer contract management• Assist in pricing matrix to ensure profitability, cash flow and ROS is met• Work closely with internal line managers for critical orders management• Co-ordinate responses to customer’s complaints, feedbacks and disputes• Co-ordinate customer’s visits and prepare presentations.• Manage internal customer critical order and attend weekly conference call• Perform market competitive analysis• Prepare monthly report on key issues relevant to customers and operational issues• Assist to establish customer service standard work and ensure compliance• Ensure customer satisfaction with a market feedback analysis of >6pts, achieve excellentcustomer service resulting in increased sales and customer retention rate• Prepare monthly customer market feedback analysis & control tower maintenance• Prepare monthly program performance metrics update and reporting

Singapore

Materials Planner Duties 10 Jul 2017 - 3 Aug 20 are as follows: • Maintain and update SAP• Liaise with internal departments on daily and monthly raw materials support for production and meeting NITO target.• Manage and provide forecast to vendors to ensure sufficient stocks are available • Manage logistic providers to ensure timely delivery and provide updates• Conduct monthly and annual stock take activities and reports with adjustments if required• Trouble shooting and recommend prevention measures for inventory adjustments• Analysis competitive advantages between different vendors for award of jobs / projects / purchase• Set and monitor KPI for vendors and provide results and seek resolutions or improvements • Review and update materials related SOP • Find solutions to reduce surplus inventory by working with internal and vendors or selling them in market• Data analysis for planning and forecasting with risk management