System Administrator
CurrentLevel 2 Technical support engineer, RackCo dedicated support engineerAs part of level 2 technical support team I was involved in solving client request regarding their web server functionality, analyzing and optimizing service parameters, deploying new services according to customer specifications.As part of RackCo dedicated support team, I was involved additionally in server infrastructure maintenance, on-site techs interactions, server hardware inventorying, direct live-chat client support.Acquired experience on server infrastructure management systems: PBAS, Hostbill, Jira software, server inventorying, on-site tech interaction, server racking, networking, VmWare, Windows Server, Plesk powered web hosting servers, server clustering.